Branch Manager

Overview Manage and oversee the day-to-day operations of the branch, including staffing and ensuring successful and timely completion of assigned duties. Review and approve hours worked and PTO using Kronos. Conduct periodic audits to ensure work is compliant with established protocols and processes and meet customer and branch objectives.

Responsibilities

Maintain sales by reviewing/editing credits, negative inventory, damaged inventory, and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.

Build and maintain morale in the branch by demonstrating leadership, promoting teamwork within the branch, local team, and region. Provide knowledge and skill development opportunities and ensure employees complete all assigned training in a timely manner.

Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.

Develop plans for increased branch profitability/productivity and drive continuous improvement processes.

Process purchase orders, research low stock and receivables, and process branch payables. Audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.

Oversee all aspects of the profit center (operations, sales, admin, etc.) and work with Corporate Credit to determine appropriate credit levels and resolve credit issues.

Stay current with cycle counts and keep dead stock to a minimum. Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.

Review P&L; hold safety meetings, security reports, and maintain the facility. Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings and complete Flash reports within required timelines, communicating issues/injuries promptly.

Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.

Provide Regional Operations Manager (ROM) with any requested branch-specific information/reports in a timely manner.

Maintain a 93% or higher audit score and ensure compliance with safety protocols and a clean, organized work environment.

Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.

May work outside regular hours in case of emergencies within the branch as required. Participate in additional activities as requested.

Nature and Scope

Ensures work aligns with the ROM’s expectations, goals, and vision.

Accountable for implementation of policies, processes, and procedures for short-term results.

Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance from Senior Manager/Director.

Works on difficult to moderately complex issues and projects. Provides guidance and training to subordinates. Has authority to hire, recommend pay, establish performance, and recommend termination.

Knowledge & Skills

Knowledge of warehouse/inventory management and material handling equipment such as forklifts.

P&L understanding.

HVAC knowledge strongly preferred or ability to quickly learn HVAC products/parts.

Proven customer service experience with high customer satisfaction.

Proven leadership, coaching/mentoring, and team-oriented mindset with effective delegation of duties.

Effective verbal and written communication and interpersonal skills.

Strong organizational and time management skills.

High attention to detail, compliance, and results-driven mindset.

Excellent problem-solving skills with sound judgment.

Ability to build and maintain positive relationships with customers, vendors, and employees.

Experience leading a team toward a common goal.

Good judgment, integrity, and strong work ethic.

Working knowledge of MS Office Suite (Excel, Outlook, Word, PowerPoint).

Working knowledge of CRM & Mincron or similar applications preferred.

Experience

1 year in a leadership/supervisory role.

Experience in HVAC wholesale industry strongly preferred.

Education

High School diploma or GED equivalent. College degree strongly preferred.

Physical Requirements / Work Environment

Must be able to perform essential responsibilities with or without reasonable accommodations.

Pay Range: $75,000-85,000/yr

Qualified applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of race, color, religion (including religious dress or grooming practices), creed, national origin, citizenship, uniform service member or veteran status, ancestry, disability, medical condition, genetic information, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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