GenAI Architect & Data Scientist

Who We Are Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

Role Description GenAI Architect & Data Scientist

Specialist II - Data Science

You Are We are seeking a GenAI Architect & Data Scientist to design and build intelligent, scalable AI systems with a strong focus on Natural Language Processing (NLP) and Generative AI-driven conversational experiences.

The Opportunity

GenAI & NLP Solution Design

Design and architect Generative AI solutions leveraging large language models (LLMs).

Build and optimize NLP pipelines for intent detection, entity extraction, sentiment analysis, summarization, and conversational understanding.

Apply generative AI techniques to analyze, interpret, and automate complex language based interactions.

Design scalable AI architectures that support multi channel conversational platforms (web, chat, voice, APIs).

Intent Design & Conversational AI

Act as an Intent Designer by analyzing user behavior and business requirements to define clear intent hierarchies.

Design accurate dialogue flows, fallback strategies, and contextual conversation handling.

Improve conversational accuracy using prompt engineering, fine tuning, and retrieval augmented generation (RAG) patterns.

Ensure conversational experiences are natural, explainable, and aligned with business goals.

Data Science & Model Development

Develop, train, evaluate, and optimize machine learning and deep learning models for NLP use cases.

Work with structured and unstructured data to derive insights and improve AI model performance.

Perform feature engineering, experimentation, and model validation.

MLOps & Production Readiness

Implement MLOps pipelines for model versioning, deployment, monitoring, and retraining.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Core Technical Skills

Strong expertise in Natural Language Processing (NLP).

Hands on experience with Generative AI and Large Language Models (LLMs).

Proven experience in Intent Design and conversational AI systems.

Strong background in Data Science and Machine Learning.

Experience implementing MLOps pipelines (CI/CD for ML, monitoring, governance).

Proficiency in Python for data science and AI development.

Cloud & Platforms

Hands on experience with Cloud AI platforms (AWS, Azure, or GCP).

Experience deploying AI models at scale in cloud environments.

Conversational AI

Experience building intelligent conversational experiences using: Intent classification

Dialogue flow design

Context management

Prompt engineering

RAG based architectures

Good to Have (Preferred Skills)

Experience with vector databases and semantic search.

Knowledge of AI ethics, bias mitigation

Role Location Remote-Canada

Compensation Range $127,000-$159,000

Benefits Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity Through business, we will better the lives of those less fortunate than ourselves.

Integrity We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail à égalité des chances, sans Discrimination et harcèlement Chez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Nous sommes un employeur garantissant l'égalité des chances et des décisions en matière d'emploi sont basés sur le mérite et les besoins de l'entreprise. Notre politique en matière de droits de l'homme illustre notre position à ce sujet. Nous nous engageons à respecter un emploi équitable des pratiques qui offrent des chances égales à tous les employés. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé. Chez UST, nous valorisons la diversité et pensons qu'un lieu de travail diversifié crée un avantage compétitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

At UST, we use AI technology in our hiring process to verify candidate identity and ensure assessment integrity. This includes confirming that candidates complete interviews and assessments independently, without unauthorized assistance. By applying, you consent to this process. If you require accommodations, please contact USCareers@ust.com.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. If you require accommodations at any point during the recruitment process, please let a member of our recruiting team know.

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Skills data science, artificial intelligence, machine learning, natural language processing, predictive analytics,

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