Sr. Director, Software Engineering

OpenText – The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can’t replace to help us shape the future of information management. Join us.

Location Waterloo, ON or Richmond Hill, ON

Your Impact Reporting to the SVP, Software Engineering – OpenText Business Network, the Senior Director of Engineering will lead the engineering organization responsible for OpenText Business Network’s mission‑critical cloud services, including Trading Grid and Alloy. These platforms process millions of B2B transactions daily and are essential to global supply chain and financial integration. This role combines strategic leadership with deep technical expertise to ensure service quality, scalability, and innovation.

What The Role Offers

Lead engineering for Trading Grid and all other B2B integration platforms, serving as the primary counterpart for roadmap, new builds, quality, and resiliency.

Collaborate with key stakeholders: Product Management, Professional Services, Customer Success, Support, Sales, and customers.

Work with Product Management to iterate on requirements, design, prototypes, and GA product deliveries to achieve defined business outcomes.

Lead weekly cross‑functional review meetings for Trading Grid and Alloy.

Oversee product quality processes, including exit reports for all Business Network products.

Drive major initiatives, including MS Classic Migration and Mapping Aviator programs.

Review and approve roadmap timelines and prioritization across all engineering teams.

Champion BN Stability Program and ensure uptime and throughput targets are met.

Participate in major architecture discussions and influence technical direction.

Decide on infrastructure strategies, including dedicated zones/cells for new customers.

Manage a global team of ~60 engineers, including 10–12 direct reports (managers and senior managers).

Drive adoption of AI‑first processes to accelerate product development and drive productivity.

Incorporate AI technologies into services to drive innovation and efficiency.

Key Performance Metrics

Service quality (uptime, throughput)

On‑time roadmap delivery

Product quality and resiliency

Successful execution of customer migration programs

Margin improvement

What You Need To Succeed

15+ years of software engineering experience, including 8+ years in leadership roles.

Proven experience managing large, globally distributed engineering teams.

Expertise in cloud‑based systems handling high transaction volumes.

Experience developing and managing cloud services on hyperscalers (AWS, Azure, GCP).

Strong technical background with ability to engage in architecture and design discussions.

Track record of delivering mission‑critical services with high availability and performance.

Preferred Qualifications

Experience in B2B integration or related domains.

Familiarity with AI/ML technologies and their application in enterprise software.

Experience migrating major systems to hyperscalers.

Strong leadership qualities: innovation, operational excellence, continuous improvement.

One Last Thing OpenText is more than a corporation—it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention. Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture—we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText’s commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

AI Usage Disclosure As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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