Manager, Major Accounts

Overview Joining this prominent organization as a Manager, Major Accounts in the customs brokerage and logistics industry offers a wealth of opportunities for personal and professional growth. They stand out in the freight forwarding landscape for several compelling reasons

Industry Leader

Established Expertise – With decades of experience, our client has a proven track record in facilitating international trade and compliance.

Global Reach – Operating across multiple countries, they provide employees with a global perspective and the chance to engage with diverse markets.

Innovative Solutions

Cutting-Edge Technology – This leading organization invests in the latest technology to streamline supply chain processes, offering employees exposure to advanced systems.

Continuous Improvement – A commitment to innovation means there are always new projects and initiatives to contribute to.

Employee Development

Professional Growth – They offer extensive training programs and encourages career advancement from within.

Supportive Environment – Mentorship and collaborative team structures help employees reach their full potential.

Impactful Work

Facilitating Global Trade – Employees play a critical role in enabling businesses to navigate international regulations, making a tangible impact on the global economy.

Sustainability Focus – They are conscientious and aware, emphasizing responsible practices, aligning operations with environmental and ethical standards.

Culture and Values

Inclusive Workplace – Diversity and inclusion are core values, fostering a culture where all voices are heard and respected.

Community Engagement – Leadership, management, and team members actively participate in community service, encouraging employees to get involved.

By becoming part of this dynamic organization, you can expect to enhance your skills, contribute to meaningful work, and grow within a supportive and innovative environment.

Compensation Competitive compensation package, commensurate with experience.

The Opportunity The

Manager, Major Accounts

is responsible for managing a specific portfolio of clients, with a focus on business development, account retention, contract negotiation, and exceptional customer service. The role requires an ability to navigate complex client needs, drive service performance, and ensure satisfaction with the company’s supply chain solutions, particularly in the areas of customs brokerage and consulting services for Canadian and U.S. imports. This position will require some travel and may involve working outside of regular business hours to meet client needs.

Position Description Client Relationship Leadership

Develop and implement account strategies, identifying key contacts within the client organization.

Establish connections across multiple levels, beyond the primary Customs contact, to foster long-term relationships.

Proactively seek opportunities for cross-selling services, ensuring alignment with both current and future client needs.

Client Operations & Performance Management

Lead and facilitate monthly client operations meetings and quarterly business reviews (QBRs) with both internal and external stakeholders.

Ensure that client performance expectations are clearly understood and met.

Monitor and resolve service issues, escalating to upper management if necessary to ensure timely resolution.

Service Performance & KPI Management

Develop, monitor, and report on all contractual KPIs, ensuring they align with client expectations and the organization’s service commitments.

Identify areas for improvement and elevate non-conformance issues as needed.

Assist clients in navigating and utilizing client portal and other technologies.

Provide data analysis and reporting using Excel to meet client requirements, supporting seamless communication and decision-making.

Business Growth & Solution Renewal

Identify opportunities for expanding services within existing accounts, collaborating with the team to create value-added solutions.

Lead renewal discussions for services, ensuring continued client satisfaction and long-term business relationships.

Margin Improvement & Rate Negotiation

Collaborate with internal teams to identify margin improvement opportunities, assist in contract renewals, and support the annual General Rate Increase (GRI) process.

Use effective negotiation strategies to reinforce pricing adjustments or fee increases.

New Business Onboarding & Administrative Support

Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of services.

Provide administrative support, including managing client documentation, fee structures, and client agreements as needed.

Experience

Minimum of 7 years of industry experience, with a demonstrated ability in account management.

Familiarity with industry regulations, procedures, and customs compliance is essential.

Qualifications

Strong understanding of customs brokerage, consulting services, and supply chain solutions, with a particular focus on Canadian and U.S. imports.

Ability to prioritize and manage multiple tasks effectively, while maintaining attention to detail.

Excellent verbal and written communication skills, with the ability to present complex information clearly to various audiences.

Strong presentation, selling, and interpersonal skills to build relationships and identify cross-selling opportunities.

Ability to creatively develop solutions to meet client needs and overcome business challenges.

Proficient in Microsoft Office, Salesforce, and key operating systems.

A natural curiosity to seek continuous improvement and see projects through to completion.

Education

Post-secondary degree or equivalent professional experience.

Certified Customs Specialist (CCS), Licensed Customs Broker (LCB), or equivalent certification is highly preferred.

Job Details

Job Type: On-Site, Permanent, Full-Time

Job Categories: Logistics/Distribution/Warehousing

Manages Others: No

Required Travel: Yes

Relocation Assistance: No

Recruiter Syeda Saher, SHRM-CP

brings a wealth of recruiting experience to the forefront, skillfully navigating the intricacies of talent acquisition across diverse industries and functions. Her unwavering commitment to excellence infuses a personal touch into every engagement, while identifying talent that not only fits the role but also seamlessly integrates into the cultural fabric, becoming an integral part of the organization’s success story.

How to Apply Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to: ssaher@stoakley.com

About Stoakley-Stewart Consultants Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

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