Assistant Store Manager (Retail)

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Responsibilities

Develop strategies to improve customer service, drive store sales, increase profitability, and create store policies and marketing programs that will increase sales and grow the existing customer base

Ensure customer needs are met, complaints are resolved and service is quick and efficient

Ensure all products and displays are merchandised effectively to maximize sales and profitability

Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas

Manage store operational requirements by scheduling and assigning employees

Maintain results by coaching, counselling and disciplining employees

Identify current and future customer requirements by establishing rapport with potential and existing customers

Ensure availability of merchandise and marketing products in store

Secure merchandise by implementing security systems and measures

Protect employees and customers by providing a safe and clean store environment

Maintain the stability and reputation of the store by complying with legal requirements

Provide training to improve the knowledge base of the staff and use cross‑training methods to maintain productivity when employees are absent

Manage all controllable costs to keep operations profitable

Manage stock levels and make key decisions about inventory control

Analyse sales figures, forecast future sales and interpret trends to facilitate planning

Ensure standards for quality, customer service, health and safety are met

Respond to customer complaints and comments

Organise special promotions, displays and events

Update colleagues on business performance, new initiatives, and other pertinent issues

Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market

Requirements

Minimum 2 years of

management or supervisory

experience in

retail industry .

Be results‑oriented and possess a keen eye for details.

Use all available data and market intelligence (internal and external) to identify commercial, visual, cost savings and customer opportunities to increase sales and profit.

Demonstrate flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.

Be a good communicator and active listener who will inspire, share their knowledge and best practices with others.

Able to work on retail hour and base on the schedule assigned.

Able to communicate in English / Mandarin to serve customers.

Able to multitask and manage multiple priorities.

What We Offer

8 days off per month

Competitive salary and performance‑based bonus structure.

Comprehensive benefits package including transport, mobile and other allowances/claims.

Ongoing training and development opportunities to support your career growth.

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