Manager Fraud Analytics

Overview Join BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their dream of home ownership a reality. You will be provided with industry‑leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full potential.

Analytics Responsibilities

Recommends and implements solutions based on analysis of issues and implications for the business.

Assists in the development of strategic plans.

Identifies emerging issues and trends to inform decision‑making.

Ensures alignment between analytics, business and technical sides of strategies to improve performance and effectiveness.

Conducts independent analysis and assessment to resolve strategic issues.

Engages technical support and other business/groups to support the implementation and sustainment of change management projects and processes.

Makes key decisions and recommendations for identifying and prioritizing new/existing data acquisition and/or quality mitigation requirements.

Understands and analyzes complex business problems then formulates data‑driven hypotheses to drive business value.

Provides input into the planning and implementation of operational programs.

Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.

Ensures an understanding of inherent risks in the business/group and oversees appropriate actions to ensure operational integrity is maintained.

Identifies and understands new and emerging patterns of fraud, both external and internal.

Identifies and acquires appropriate data for fraud analysis based on knowledge of BMO product, data warehouse systems and architectural linkages.

Develops complex technical rules/scenarios to maximize the effectiveness of fraud detection and prevention programs.

Applies statistical, data mining and pattern analysis techniques to determine relationships between transactions, customer data and known/predicted fraudulent behaviours.

Summarizes statistical findings, draws conclusions and presents actionable business recommendations.

Conducts programming as required for data mining mainframe jobs and develops detection rules/scenarios or automated reports for Investigator use.

Develops and maintains models and metrics, scenarios, profiles and parameters used to improve the efficiency of fraud detection systems.

Manages risk and minimizes losses through monitoring, controlling, audits and verifications in accordance with compliance requirements, policies, procedures and regulations.

Provides leadership and oversight on the identification, analysis and resolution of issues, recommending appropriate courses of action and creating solutions.

Supports development and execution of strategic initiatives in collaboration with stakeholders.

Leads/participates in the design, implementation and management of core business/group processes.

Focus is primarily on business/group within BMO; may have broader, enterprise‑wide focus.

Provides specialized consulting, analytical and technical support.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non‑routine situations.

Broader work or accountabilities may be assigned as needed.

Mortgage Specialist Responsibilities

Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market.

Actively identifies sales opportunities and refers to BMO colleagues as appropriate.

Develops and executes effective marketing and sales programs to drive business results.

Follows corporate policies, operating directives, legal and regulatory requirements.

Proactively contacts referral and origination sources identified through the creation of national partnerships and/or creates local partnerships to lead discussions about home financing solutions.

Assists with the implementation of targeted marketing programs, promotions, and other initiatives.

Actively searches for cross‑sell and up‑sell opportunities for positioning to the branch to achieve individual sales and profitability goals.

Supports the delivery of targeted marketing programs, promotions, and other initiatives.

Seeks opportunities to expand network by obtaining referrals and originations from existing relationships.

Establishes and enhances the Bank’s community presence by participating in trade shows, conferences, and related events.

Serves a customer advocate during application and processing activities.

Completes onboarding activities as required.

Delivers exceptional customer service that builds trust through expertise, responsive service, and support.

Guides customers throughout mortgage application and processing activities.

Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non‑mortgage needs.

Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.

Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and investment) and refer to appropriate BMO partners.

Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.

Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

Provides advice and guidance to assigned business/group on implementation of solutions.

Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

Helps determine business priorities and best sequence for execution of business / group strategy.

Conducts independent analysis and assessment to resolve strategic issues.

Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.

Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.

Analyzes data and information to provide insights and recommendations.

Gathers and formats data into regular and ad‑hoc reports and dashboards.

Provides input into the planning and implementation of operational programs.

Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.

Organizes work information to ensure accuracy and completeness.

Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real‑estate lending solutions.

Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.

Focus may be on a business/group.

Thinks creatively and proposes new solutions.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works mostly independently.

Broader work or accountabilities may be assigned as needed.

Analytics Qualifications

Typically between 5‑7 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.

In‑depth technical development skill and knowledge.

In‑depth knowledge of Financial Crimes including current fraud modalities, techniques, behaviours.

In‑depth knowledge of Statistical Analyses and Human Behaviour Modeling.

In‑depth knowledge of Data Mining Tools.

Deep knowledge and technical proficiency gained through extensive education and business experience.

Verbal & written communication skills – In‑depth.

Collaboration & team skills – In‑depth.

Analytical and problem‑solving skills – In‑depth.

Influence skills – In‑depth.

Data‑driven decision making – In‑depth.

Mortgage Specialist Qualifications

Typically between 3‑5 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.

If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.

In‑depth understanding of the mortgage lending process and applicable regulatory requirements.

Strong interpersonal, sales, customer service, and negotiation skills.

Expert knowledge of self‑management and teamwork, personal lending, relationship sales and management.

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