Manager, Software Engineering (eCommerce)

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Manager, Software Engineering (eCommerce) Location: Burnaby, BC, CA Toronto, ON, CA Vancouver, BC, CA

Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Join our team and what we'll accomplish together We're a product-minded frontend engineering team within TELUS, responsible for our company's digital evolution. We are obsessed with engineering excellence and creating frictionless experiences for TELUS customers and team members. Our team includes a passionate group of full stack developers, testers, UX designers, content practitioners, product owners and other technology experts. Join our team if you are excited about innovation, technical delivery and being part of an amazing team!

As the Technical Manager of the Unified Commerce Platform, you will lead the technical strategy and delivery of our multichannel commerce system, supporting thousands of team members and millions of customers. You'll be responsible for delivering high-quality, scalable, and innovative solutions, overseeing technical architecture, ensuring cross-platform stability, and managing performance metrics. You will champion technical excellence in product development, promote engineering best practices, and support the professional growth of your development team.

You will take ownership of the frontend engineering strategy and program delivery within your area, addressing the needs of customers, stakeholders, and the broader TELUS team. Collaboration with Product, Design, and Operations teams is crucial for the successful delivery of projects that align with our Engineer Excellence objectives. You'll also build and support a highly engaged, performant technical team, and act as a technical mentor and coach to help build a strong and enduring engineering culture at TELUS. Reporting to the Director of Universal Digital Experience, you will work with cross-functional teams to achieve our engineering excellence targets.

What you'll do: You are a passionate technical leader who will use your front end development expertise and experience leading engineering teams to guide your team. You can balance day-to-day technical challenges with the demands of a fast-paced agile team. You'll manage the growth and development of a diverse team of developers with varying digital skill-sets and create an environment that fosters technical innovation and where quality code is delivered naturally.

You have the ability to be a technical champion for your team, focused on creating an engaged and strong engineering culture as well as building technical strategy to take us to the next level. You will not be alone! You will team up with eager and supportive partners who aspire to build the best digital products and have a passion for technical excellence.

Strategic Leadership & Digital Transformation

Spearhead digital transformation of TELUS's commerce ecosystem through cloud-native architecture

Lead strategic planning and execution across multiple engineering teams (30+ FTEs and Contractors)

Manage substantial annual budget ($5M+) and resource allocation

Collaborate with Product, Operations, and CIO organization to align technology roadmap with business objectives

Drive organizational change through Agile transformation to achieve faster time-to-market

Technical Leadership & Architecture

Establish and govern enterprise-wide Micro Frontend practices, creating frameworks and delivery models

Build and maintain high-performing DevOps practices supporting mission-critical commerce platforms

Lead adoption and implementation of AI-based development methodologies

Leverage advanced tools including GitHub Copilot, Large Language Models (LLMs), and AI development platforms

Modernize CI/CD pipelines and enhance system reliability through monitoring and automated recovery

Team Management & Development

Manage and develop 20+ team members including FTEs and contractors

Achieve high team retention through focused career development initiatives

Foster innovation and engineering excellence across all teams

Coach and implement Agile methodologies across engineering teams

Drive team adoption of AI-powered development tools and methodologies

What you bring Required Qualification:

Bachelor's Degree in Computer Science, Software Engineering, or equivalent practical experience

Required Experience

Minimum 8-10 years of progressive technology leadership experience

5+ years in management roles with large engineering teams (10+ members)

Proven track record in enterprise digital transformation and application modernization

Proven experience with React and development of modern web applications

Strong understanding of software architecture patterns and best practices

Experience managing the full development cycle, from technical requirements, deployment, maintenance through to product optimization

Experience managing multi-million dollar budgets and resource allocation

Required Technical Expertise

Cloud & Platform Engineering: Deep expertise in cloud-native architectures and platforms

Micro Frontend Architecture: Hands‑on experience with modern frontend architectures

API & Microservices Design: Strong understanding of distributed systems design

DevOps & CI/CD: Proven experience building and scaling DevOps practices

Performance Optimization: Track record of improving system performance and reliability

Security & Compliance: Knowledge of enterprise security frameworks and compliance requirements

Nice to have:

Experience with tools and technologies used for website management (i.e. CMS, eCommerce platforms, etc).

Experience with AI assisted development

Contributions to open‑source projects

Knowledge of application security best practices

Understanding of physical retail channels and fulfillment

Strong background in telecommunications or large‑scale

Strong understanding of commerce systems and digital payment platforms

Salary Range: $110,000-$166,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

In addition, TELUS offers rewarding benefits such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in‑office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more …

A bit about us We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized 5G TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6 Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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