Senior Corporate Travel Counsellor

Job Description - Senior Corporate Travel Counsellor (180002RO) You delight the traveler/travel arranger

Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances

Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation.

Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special

Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation

You build CWT’s commercial value

Sell products that are of commercial value to CWT and contribute to CWT’s profitability

Operates with discretion for clients and the travel arrangers

Follow company procedures, guidelines and standards

Remain current on value we provide to each customer

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

Adapt and change as requirements of the business change

Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business

You represent and strengthen the CWT brand in how you work on a day-to-day basis

Qualifications

Minimum High School diploma or equivalent

3-5years experience in the travel industry in a similar position or in a customer service center required

Superior written and verbal communication skills (in person and on phone)

Very customer focused and service oriented

Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)

Ability to handle multi-cultural clientele

Diplomatic problem solver and results-driven

Adaptable and motivated to learn

Proficiency in technology to research options and to complete process requirements

Knowledge of the Microsoft Excel, Avaya phone system and Power Express a plus

Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us

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