Platform Services Analyst

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Job Information Job Title: Platform Services Analyst Job Requisition ID: 79451 Ministry: Technology and Innovation Location: Remote across Alberta Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: March 13, 2026 Classification: Systems Analyst 2 (512SAA) Salary: $3,115.21 – $4,277.30/Biweekly ($81,306 – $111,637 per year)

The passionate, solutions-driven people we hire are the force behind Alberta’s digital future. They don’t just support programs—they transform them.

By embracing innovation and exploring emerging technologies like Artificial Intelligence, we’re creating smarter, faster, and more responsive services that truly make a difference for Albertans. Whatever your role here, you’ll be part of something extraordinary.

Role Responsibilities Join Us in Powering the Digital Future of Alberta!

Step into a role where your technical expertise directly supports the systems that deliver essential programs and services to Albertans every day.

As a Platform Services Analyst, you will provide application and platform development, maintenance, and enhancement support for complex systems within the Application Services portfolio (BERNIE & MS Dynamics Platform Services unit, BTO). Working within established government IT standards, policies, and best practices, you will contribute both independently and collaboratively to initiatives that strengthen and modernize critical platforms.

The systems you support are foundational to ministry operations — reliable, secure, and essential to program delivery across government.

Responsibilities:

Provide technical consulting to team members and business clients.

Lead small to medium-sized initiatives from design through implementation.

Deliver full lifecycle support including system design, development, testing, enhancements, and client training.

Support and upgrade enterprise platforms such as ServiceNow and MS Dynamics.

Develop scalable, reusable, and pattern-based solutions aligned to business needs.

Contribute to solution design, configuration, and platform innovation to ensure sustainable, high-performing services.

This is an opportunity to combine strong technical capability with strategic thinking to deliver meaningful, enterprise-wide impact.

AI-First Mindset An interest or experience in Artificial Intelligence is a strong asset in this role. AI is increasingly embedded in modern platforms enabling intelligent automation, predictive insights, smarter workflows, and enhanced user experiences.

Leveraging AI within ServiceNow and MS Dynamics environments can accelerate service delivery, improve decision-making, and optimize system performance. Bringing an AI-first perspective will help drive innovation, efficiency, and better outcomes for Albertans.

Please click on this link to view the job description for this position.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Creative problem solving:

The systems analyst requires problem solving abilities to analyze technical, complex systems requirements and implement optimized solutions to address client needs and system requirements.

Agility:

A high level of organizational skills is required to simultaneously coordinate multiple projects or tasks with tight timelines.

Drive for results:

The systems analyst understands the goals and priorities of the departments and maximizes resources to achieve those goals and priorities.

Systems Thinking:

With integration of systems and business, the systems analyst must consider the impacts a solution may have on other applications, OCCIO&T teams and business.

Qualifications Required:

University degree in a related field such as Computer Science or Information Technology.

Minimum two (2) years of experience supporting a broad range of enterprise technology.

Experience supporting application infrastructure and/or software development environments.

Strong analytical, planning, organizational, evaluation, and problem-solving skills.

Broad understanding of technical environments and system integrations.

Experience developing and maintaining both custom-built and COTS solutions.

Experience in operational support, service delivery coordination, and change management.

Equivalencies:

A related two-year diploma in a related discipline from a recognized post-secondary institution and four (4) years related experience; or

A related one-year certificate from a recognized post-secondary institution and five (5) years of related experience.

Assets:

Experience with application design and change management procedures.

Expertise in server setup, configuration, and patching of COTS products.

Experience with Windows Server including security configuration, IIS configuration, WebSphere configuration and IBM Cognos configuration.

Experience with Collaboration Services: SharePoint and Content Services; OpenText, IBM Content Manager and other related services.

Solid understanding of database principles, practice, design, configuration.

Excellent written and oral communication skills – ability to present complex information in a clear and concise format.

Strong organizational and time-priority management skills to effectively balance multiple priorities and demands.

ServiceNow, MS Dynamics or NICE InContact certification or equivalent experience with similar tools.

Term of Employment:

Up to two permanent full-time positions. Hours of Work:

36.25 hrs/week – Monday to Friday. Location:

Remote across Alberta.

These positions are eligible for remote work. You must reside in Alberta to work remotely.

Final candidates will be required to undergo security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. Also, indicate whether your work experience is casual, part-time, or full-time. For example: January 15, 2006 – June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Positive workplace culture and work-life balance.

Leadership and mentorship programs.

How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) (https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require accommodations during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.

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