CENTRALIZED SERVICES MANAGER

Overview

The Centralized Services Manager plays an integral role in Birchwood Collision Group, achieving the highest level of customer satisfaction during the repair process. The successful candidate will oversee the Parts Procurement team and Production Administrators team focusing on ordering parts and monitoring parts inventory for the Collision Centre. This is a leadership role with the expectation that the chosen candidate will mentor the parts procurement team and production administration within the Birchwood Collision Centre. Reports to

Director, Collision Centres Responsibilities

Support staff within the Birchwood Collision Centre with training and development opportunities to ensure ongoing professional growth. Oversee the day-to-day operations of the team, balancing production schedules, quality control, and customer delivery timelines. Ensure proper procurement and management of autobody parts, coordinating with the procurement team to guarantee timely availability and efficient inventory management. Work closely with the parts and supply teams to ensure that the right parts are ordered and delivered on time, without overstocking or delays. Provide leadership and mentorship to the parts procurement and administration team, fostering a positive and supportive environment that prioritizes both individual growth and team success. Qualifications

Demonstrated experience in successfully leading and mentoring teams, with a focus on improving performance and fostering team collaboration. Knowledge of the entire autobody repair and production cycle, including parts installation, quality control, and repair processes. Experience in managing the procurement and supply chain for autobody parts and materials, ensuring timely availability without overstocking. Ability to collaborate with procurement teams to ensure accurate forecasting and procurement of parts in alignment with repair schedules. Positive attitude with a demonstrated commitment to customer satisfaction. A commitment to learning and professional development. Comfortable leveraging technology for most day-to-day functions. Valid driver’s license, clean driving record, and transportation to and from work are required. What Birchwood Can Offer You

Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus Career development opportunities & internal promotions Learning & development opportunities Wellness program Corporate discounts & group savings plan Volunteer program – Dollars for Doing Company events – Birchwood Bucks, Circle of Excellence, holiday parties Birkchwood is Manitoba’s largest automotive retailer. Our 25 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity. Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca

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