Job Description
About Citco:
The market leader. The premier provider. The best in the business. At Citco, we’ve been the front‑runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.
About the Team & Business Line:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
Qualifications
About You:
You have Bachelor’s degree in Business Administration/Management, Economics and Law (MER)/Accounting/ Finance or Economics.
5 to 7 years’ of experience in Compliance or customer service environment
3 -5 years’ of experience in managing staff
Excellent MS Office skills
Knowledge of the financial markets and hedge fund industry
Solid knowledge of compliance and regulatory issues, including Know Your Customer (KYC) and anti‑money laundering (AML) policies
Proven track record in successfully managing team
Key Competencies:
Business, technical and commercial acumen
Quality and risk management
Decision‑making
Client relationship management
Communication
Developing working relationships
Leadership
Coaching and developing others
Organization and resource management
Drive for results
Adaptability
Our Benefits
Your well‑being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Responsibilities
Your Role:
The Vice President (VP) is responsible for all daily operations of the team as a whole as well as the underlying groups within it. The VP will ensure that the account operates effectively and efficiently, account members are properly guided/motivated and ensures that the account provides exceptional customer service. The VP is responsible for providing feedback for further development of procedures to enhance the quality of service and mitigation of risks for clients. The VP is responsible to ensure the team meets the needs of all CFS offices globally and deals with any issues escalated by any local office.
The VP will escalate issues (as needed), and provide any relevant information to, the SVP for further consideration. The VP takes care of executing the company’s strategy and meeting the objectives of the company while ensuring that the policies and guidelines laid down by the company are fully understood and are properly and effectively implemented.
You will ensure the correct application of the various CFS KYC Policies.
Supervising the team and the work performed by the Account Managers
Maintaining a professional working environment and motivating the Account Managers
Allocating the team resources effectively and efficiently
Making use of the available tools in order to guide and develop the Account Managers primarily
As well as the remainder of the team
Acting as point of escalation for difficult KYC cases
Ensuring that an instant overview of complete and incomplete KYC records is maintained
Correctly by the team and is clear for all IR Offices as well as within the team
Monitoring the correct actions are taken to complete KYC records
Staying up-to-date about relevant international developments
Keeping informed as to present and future legislation as well as regulatory developments in the jurisdictions serviced by the Global KYC/AML Team. Processing this information as appropriate (e.g., validate procedures/inform team/identify training areas as a result thereof)
Advising on a timely basis any additional resource needs and involvement in subsequent recruitment process
Assessing/identifying training needs of staff and subsequently being responsible for ensuring the training of staff is done to the level required for their jobs
Meeting or exceeding internal and external quality standards for exceptional customer service
Performing reviews (evaluations) of all Account Managers
Escalating appropriately any investors/transactions which may be considered for reporting
Unusual/suspicious transactions with the relevant Reporting Office in accordance with procedures and regulations
Securing that all investor relationships are risk‑rated and coordinating the reviews as per established procedure
Reporting to SVP any relevant data as requested
Any other duties, which the organization may require as part of the business of CFS
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Job Details
Posted Date:
December 14, 2025
Job Type:
Arts and Entertainment
Location:
Canada
Company:
Citco GSGS
Ready to Apply?
Don't miss this opportunity! Apply now and join our team.