General Manager

At Novara, we support businesses with integrated solutions across all functions of Human Resources. In partnership with Castleavery Hospitality (CHVI), we are excited to present this exciting opportunity to join their organization. The successful candidate will be employed directly by Castleavery Hospitality.

About Castleavery Hospitality At Castleavery Hospitality Ventures Inc., hospitality is our passion. We are trailblazers in the luxury hospitality industry, creating transformative experiences that leave lasting memories and inspire a global community of travellers. Our bespoke properties stand as iconic gateways that unlock the beauty of the Canadian Rockies, balancing human comfort and the elegance of nature through innovative and sustainable solutions that redefine excellence in hospitality. Our commitment to excellence, refinement, and mutual respect not only elevates guest experiences but also fosters a positive and collaborative work environment.

Your Impact As the General Manager at Mount Engadine Lodge (MEL), you will be responsible for working with the Executive Team of CHVI to develop, implement and reinforce hospitality standards and services that build on MEL’s brand, resulting in exceptional experiences for our guests, team members, and the continued success of MEL. You will lead and oversee all MEL Team Members ensuring optimal function of the lodge.

CHVI Core Team Values These core values demonstrate our commitment to our values, mission, and vision statement:

Authenticity:

We provide real, grounded, human experiences.

Stewardship:

We care deeply for our environment and community.

Connection:

We facilitate genuine connections among people and with nature.

Presence:

We invite guests to slow down and be fully here.

Excellence in Hospitality:

Quiet, thoughtful service with attention to detail.

What You’ll Do Key Working Relations

Work closely with CHVI Executive Team, The Crossing at Ghost River (CGR) Management Team, Community Partners, Marketing Team, and all MEL Team Members.

Report directly to CHVI President & COO.

Organizational Responsibilities

Execute management functions by demonstrating strong leadership, financial savvy, administrative control and communication skills.

Directly responsible for departmental supervision and performance of:

Executive Chefs and F&B

Maintenance Team

Front Desk and Reservations

Lodge Hands

Housekeeping Team

Instrumental in the hiring, training, coaching and success of MEL Teams.

Develop and maintain close management of and effective working relationships with all department managers, where applicable.

Leadership Accountability

Organization and conduct MEL bi-weekly or monthly management meetings.

Make sure that CHVI and Lodge goals are being translated to MEL Team Members as they relate to guest expectations and productivity.

Accountability for MEL Team Members meeting or exceed all expectations.

Motivates and encourages MEL Team Members to solve guest and staff related concerns.

Review sales and activity reports, and other performance data to measure productivity and goal achievement.

Drive innovative promotions, and concepts, creating a destination of choice with the CHVI Marketing Team assistance.

Communication

Promotes an open-door policy to all MEL Team Members to ensure the respect and confidence of the team at all levels.

Listens and takes proactive approaches when dealing with team member concerns; ask for support when the decision is beyond control.

Seeks feedback from Executive and team for continuous improvement.

Provide input to CHVI Executive Team on all compensation adjustments and team members’ evaluations.

Safety

Provides a safe working environment in compliance with Occupational Health and Safety (OHS) regulations and Material Safety Data Sheet (MSDS) procedures.

Ensure training for all MEL team workplaces for OHS procedures including WHIMS, facility safety, equipment safety, fire safety, working alone, and any other required processes.

Financial & Administration Administration & Scheduling

General office administration and management & ensures staffing levels appropriately exceed guest expectations.

Drives MEL team scheduling alongside guest and room goals.

Understands team timesheets & scheduling for completion of payroll.

Handling mail and coordinating deliveries of messages and packages.

Financial Control

Keen understanding and strict control over costs.

Management and compliance with accounting procedures including completion of templates, payables and receivables, inventory, petty cash, invoice coding/approvals, EFT approvals & ordering supplies.

Responsible for overseeing the F&B purchases, retail inventory and cost control measures.

Management of departmental budgets for the property and accountability for budget adherence.

Onboarding

Conduct HR activities related to new employee process.

Activate employee hiring process as needed including ads and interviews.

Prep and submit new hire paperwork to HR Rep for profile completion.

Review onboarding docs, ensure execution as requested and upload files.

Provide new hire orientation & ensure comprehensive training completed.

Managing the Guest Experience

Be the face of the lodge; provides excellent guest service by being readily available and approachable for all guests.

Communicate services and amenities of MEL to guests and provide services as needed.

Takes proactive approaches when dealing with guest concerns; follow up on all service requests or concerns for MEL and communicate with the Lodge Hands and Maintenance team regarding repair and maintenance, extra cleaning, and other items that guest(s) have requested.

Motivate and encourage staff to solve guest and MEL team member related concerns.

Assists MEL Team Members in understanding guests ever-changing needs and expectations, and how to exceed them.

Provide concierge service as needed and maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.

Ensure property is pristine and all employees are meeting MEL excellence standards in work tasks.

Coordinate and execute landscaping and maintenance projects to ensure property continues to improve and meets guest expectations.

Maintain property hiking, snowshoeing and cross-country trails.

Operations & Stewardship

Daily property maintenance and oversee improvement projects.

Work alongside CHVI Facilities & Asset Manager to ensure maintenance schedule is adhered to.

Verifies that all MEL Policies and Procedures are being maintained in each area of the property through regular guest room & property audits; provide prompt associated feedback including repairs, extra cleaning, room damage, missing MEL property, and any unusual appearances.

Assist with site inspections and hosted events with visiting partners

No job is too small; jump in to perform all duties and tasks assigned to Lodge Hands and Front Desk staff.

Ensure all MEL Team Members are aware of and have access to the MEL Emergency Response Plan.

Ensures adherence to the MEL vehicle handling and safety policies while driving any of the MEL vehicles.

Stay abreast of updates to policies and procedures and ensure timely communication with the team on:

Emergency Response Plan

OHS Policies and Procedures

Employee Handbook

OHS/MSDS - to provide a safe working environment in compliance with these policies

What You Bring

7+ years of progressive management experience in hospitality; experience in boutique hotels and remote lodges an asset

A hands-on leadership approach; you lead by example with strong communication and problem-solving skills.

Demonstrated ability to apply knowledge and expertise to oversee the operations of different departments.

A deep passion for the guest experience and a natural ability to act as the "Face of the Lodge".

Degree or Diploma in Hospitality Management, Business Administration, or related field is an asset

Additional Details Location & Hours of Work

As an MEL Team Member, room and board is provided.

5 days per week, working and living on-site.

Full-time, salaried employment.

Overtime hours expected to handle emergencies and unexpected staff shift changes.

Compensation & Benefits

Salary includes room and board, in addition to gratuities.

Competitive benefits.

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