Senior Manager, Application Portfolio Management (APM)

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: We are seeking a Senior Manager, Application Portfolio Management (APM) & CSDM Enablement to lead the enterprise Application Portfolio Management function and drive the strategic evolution of our ServiceNow APM capability toward a fully CSDM‑aligned operating model.

This role is accountable for people leadership, platform governance, data integrity, and operating model maturity across the application lifecycle. The successful candidate will serve as the enterprise authority for APM, ensuring application data is accurate, governed, decision‑ready, and aligned to regulatory, architectural, and operational standards.

This is a high‑impact leadership role requiring deep expertise in ServiceNow APM, CMDB, CSDM, technology asset governance, and strong stakeholder leadership across Architecture, Engineering, Risk, and Application Owners.

This role is critical to ensuring the organization has a trusted, decision‑ready view of its application landscape and a sound service model that supports operational resilience, regulatory compliance, and strategic investment decisions. You will shape how applications are understood, governed, and evolved across the enterprise.

KEY ACCOUNTABILITIES APM Leadership & Team Management

Lead and develop the Application Portfolio Management team, including product owners, platform specialists, and data stewards.

Establish clear roles, responsibilities, and performance objectives aligned to enterprise technology and regulatory priorities.

Foster a culture of data ownership, accountability, and continuous improvement.

APM Governance & Oversight

Own the APM governance framework, including: Data standards, mandatory fields, and quality controls

Intake, change, and exception management processes

Application lifecycle state management (introduction retirement)

Act as the final authority for application classification, rationalization, and portfolio decisions.

Ensure APM outputs directly support investment planning, risk management, and technology strategy.

CSDM Strategy & Enablement

Lead the enterprise transition toward a CSDM‑aligned model within ServiceNow.

Define and operationalize: Clear distinctions between Business Applications, Application Services, Technical Services, and CIs

Ownership, relationships, and data flows across the CSDM layers

Partner with CMDB, Architecture, and Platform teams to ensure end‑to‑end service modeling integrity.

Serve as the subject matter expert and change leader for CSDM adoption.

ServiceNow Platform Ownership (APM)

Act as the business owner for APM within ServiceNow, ensuring alignment to platform strategy and enterprise standards.

Drive backlog prioritization, enhancements, and roadmap delivery in partnership with ServiceNow platform teams.

Ensure integrations, discovery alignment, and downstream consumers (SAM, HAM, Risk, Finance) are supported.

Regulatory, Risk & Audit Alignment

Ensure APM practices support regulatory expectations (e.g., operational resilience, technology risk, audit readiness).

Provide clear, defensible evidence for: Application ownership and accountability

Inventory completeness and accuracy

Lifecycle, risk, and dependency transparency

Partner with Risk and Audit teams to remediate findings and uplift maturity.

Key Stakeholder Engagement

Enterprise Architecture

CMDB / SACM

Application & Technology Owners

Risk, Compliance, and Audit

Finance & Investment Planning

ServiceNow Platform & Engineering Teams

EXPERIENCE & EDUCATION Experience

8-12+ years in technology management, with senior leadership experience in: Application Portfolio Management

Technology Asset Management

ServiceNow platform governance

Demonstrated success leading enterprise‑scale ServiceNow APM implementations or transformations.

Hands‑on experience operationalizing CSDM in a complex organization.

Experience in a regulated environment (financial services strongly preferred).

Technical & Functional Expertise

Deep knowledge of: ServiceNow APM, CMDB, CSDM

Application lifecycle management

Data governance and stewardship models

Strong understanding of how APM supports: Technology strategy

Risk and resilience

Cost transparency and rationalization

Leadership & Influence

Proven ability to lead teams through ambiguity and change.

Strong executive communication and storytelling skills.

Ability to influence without authority across large, federated technology organizations.

Preferred Qualifications

3+ Years Experience with CSDM v4+ implementations

Familiarity with regulatory frameworks impacting technology asset governance

ITIL, COBIT, and ServiceNow certifications (APM, CMDB, CSA)

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet

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