Manager, Loan Administration and Servicing, Commercial Mortgage

Manager, Loan Administration and Servicing, Commercial Mortgage MCAP at a Glance

JoiningMCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment. The Role

This position is responsible for leading the loan servicing team responsible for the post funding administration of property taxes, insurance and PPSA renewal, issuance of maturity letters and gathering of financial statements from CMG clients are required under the Commitment Letter and Loan Documents. The mandate requires the incumbent work with Business Support Services and MCAP Corporate IT to issue annual Borrower Statements, leverage the use of CMG’s technology and continually improve the loan administration process. The incumbent is expected to be knowledgeable of LMS Mortgage System and CMG’s obligations under its various investor contracts performed by the loan servicing Post-Funding Activities on Commercial Mortgages

Ensure terms of commitment letter and investor contracts are met For loans on property tax escrow: calculate installment payments, collect funds from Borrower and pay the required amounts ensuring that no penalties are incurred For loan on non-property escrow: follow up and confirm that payments are being made by the Borrower on a timely basis Accountable for timely and accurate completion of post-funding activities by Mortgage Specialists Responsible for maintaining data integrity of LMS mortgage system Effectively liaise with all parties (e.g. borrower, broker, investor, underwriter/analyst, solicitor, 3rd party service provider) from initial request through to completion of the transaction Approve loan documents for execution Approve mortgage statements Review health check reports and ensure appropriate action taken Expert on all Commercial Lending Programs

Handle specialized servicing for CMBS, CMB and Subserviced programs Maintain expert knowledge of investor contracts and standard lending documents Issue Resolution/SME

First level escalation for non-routine issues Conduct process analysis, identify opportunities for improvement, provide recommendations and liaise with Business Support Services to implement any changes Represent the commercial team as subject matter expert on projects Identify continuous improvements for operational business processes

Monitor team activities, to identify issues/opportunities and alternative courses of action and that service levels are met Recommend changes to systems, policies and procedures, and programs toward improving results Lead and Manage Staff

Champion the company’s Vision, Mission and Values as set out in the Strategic Plan both internally and externally within the industry. Recruit and develop the right people that believe in and reflect in their behavior MCAP’s Values and culture. Establish, monitor and communicate performance standards for direct reports ,reinforcing individual results, work quality, continuous improvement, teamwork and achievement of MCAP’s objectives. Educate, coach and counsel staff to ensure they are empowered to effectively handle their roles in a confident and professional manner. Ensure a continuous improvement culture is established and encouraged. Other Activities

Complete specialized management reporting Liaise with internal and external contacts on Commercial Servicing audits Recommend changes to procedures geared towards increasing efficiency Draft process updates Participate in Audits and System testing upgrades Other activities as required to meet objectives of the Commercial Servicing unit What You Bring To The Team

Minimum of 5 years’ experience in commercial mortgage administration Indepth understanding of Commercial Mortgage Life Cycle Proven ability to master new technology Proficient with Outlook, MS Word,MS Excel and PLM Working knowledge of and MS PowerPoint Ability to lead change initiatives and to foster a positive employee relations environment. Excellent verbal and written communication skills with all levels of the organization. Proven diplomacy, tact, decision making and negotiation skills. Ability to multi-task in a fast paced environment Strong interpersonal skills and the ability to interface with all levels within the organization. Ability to pull resources together to meet deadlines. Ability to work effectively in a diverse work group. Excellent problem-solving and conflict resolution skills Excellent planning and project management skills Proven ability to coach, mentor and train staff Carries out duties with integrity and takes responsibility for actions. Post-secondary diploma or degree If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you! Be A Part Of Something Great

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada. Position #: req2172 Employment Status: Permanent Full Time Location: Toronto; Ontario Number Of Openings: 1 Department: Commercial Mortgage Internal Job Title: Manager, Loan Administration and Servicing Salary Range: $78,000 - $95,000 The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.

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