Chief Operating Officer, SKYWAVE

Why You’ll Love Working Here SKYWAVE, an ORBCOMM Company, is seeking a Chief Operating Officer (COO) , reporting to the President, to serve as the President’s operating partner and second-in-command , responsible for translating strategy into predictable, scalable revenue growth and operational excellence .

This role is designed for a product-driven executive who has grown into a full enterprise operator —a leader who combines deep product instincts with commercial rigor, operational discipline, and financial discipline.

The COO owns the ARR growth engine, revenue architecture, forecasting discipline, and unit economics across the business. They bring cross-functional authority across Product, Sales, Marketing, Finance, and Operations, ensuring the company operates as a single, aligned growth system.

This is a general manager of growth role — accountable for building the operating model, making hard trade-offs, and scaling SKYWAVE into its next phase of market leadership.

T he ideal candidate will be based in Sterling, VA or Ottawa, ON, or on East Coast within close proximity to a major airport and the ability to easily travel to Sterling, VA or Ottawa, ON on a regular basis.

What You’ll Do 1. ARR Growth Ownership

Own end-to-end ARR performance for SKYWAVE.

Drive monthly MRR growth management, not quarterly retrospectives.

Establish clear numeric ownership across new ARR, expansion, and churn.

Operate a weekly growth cadence with explicit performance targets.

Ensure growth initiatives are measurable, prioritized, and outcome-driven.

Own pricing strategy, packaging, SKU structure, and monetization models.

Define usage tiers, SLA tiers, commercial guardrails, and discount governance.

Eliminate shadow pricing and discount drift.

Continuously improve revenue per endpoint and lifetime value.

Align pricing and packaging tightly with customer value and market positioning.

Own forecast accuracy within ±10%.

Establish disciplined operating and forecasting cadence.

Replace pipeline storytelling with math‑driven forecasting rigor.

Maintain 90‑day forward visibility into growth drivers, risks, and constraints.

Build trust with the President, executive leadership, and board through predictability.

4. Margin & Unit Economics

Own transparency into revenue per endpoint, cost per endpoint, and contribution margin.

Partner with Finance to ensure clear unit economics and scalable cost structure.

Ensure operating cost growth does not outpace revenue growth.

Drive fact‑based operating decisions grounded in financial and operational data.

Define 3–5 strategic growth bets annually aligned to ARR objectives.

Resource initiatives decisively with clear owners, milestones, and accountability.

Review progress bi‑weekly using objective performance metrics.

Pivot decisively based on evidence, not sunk cost.

6. Cross‑Functional Operating System

Align Product, Sales, Marketing, Finance, and Operations to shared revenue outcomes.

Establish an enterprise operating rhythm that drives accountability and speed.

Identify and remove organizational bottlenecks.

Translate strategy into execution through cadence, clarity, and disciplined management systems.

Serve as a unifying force across functional silos.

7. Executive Leadership & Stakeholder Partnership

Act as trusted operating partner to the President.

Serve as a key voice with the executive team and board on growth strategy, trade‑offs, and investment decisions.

Represent SKYWAVE externally with strategic customers, partners, and key accounts.

What Success Looks Like

ARR growth is predictable, measurable, and actively managed.

Pricing, packaging, and monetization are intentional, consistent, and enforced.

Forecasts are trusted by leadership and the board.

Unit economics are transparent, improving, and operationally embedded.

The organization operates with clarity, cadence, accountability, and speed.

Who You Are

Deep roots in product management, evolved into a senior operating or general management role.

Proven experience owning ARR growth, pricing strategy, forecasting, and revenue operations.

Strong commercial instincts paired with analytical rigor and financial discipline.

Track record of scaling complex technology businesses, ideally in:

IoT

Satellite / connectivity

SaaS

Hardware‑enabled platforms

Data or Infrastructure businesses

Track record of scaling complex technology businesses, ideally in:

Highly credible across Product, Sales, Marketing, Finance, and Operations.

Operates with urgency, clarity, and accountability.

12+ years of progressive leadership experience across product, operations, or general management roles.

Demonstrated success scaling ARR businesses with complex revenue models.

Experience operating in global, matrixed organizations.

Strong executive presence, communication, and stakeholder management.

Bachelor’s degree required; MBA or advanced degree preferred.

Willingness to travel 30–50%.

Leverage AI‑enabled tools and automation to support daily tasks and productivity.

Commitment to continuous learning in digital and AI literacy.

The Benefits of Working Here A career with ORBCOMM offers a unique opportunity to grow your skills and expand yourexpertisein a collaborative, innovative environment.Beyond being part of an exceptional team, weprovide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyleperks, and access to employee discounts—helping you thrive both professionally and personally.

How We Hire ORBCOMM uses technology‑enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human‑led, tech‑enabled culture.

About Us At ORBCOMM,we’repioneers in IoT technology that drives innovation and empowers our clients to make data‑driven decisions. Our industry‑leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com !

Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! Ifyou’reseeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.

We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.

At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

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