Senior Director, Business Transformation – Revenue Transformation

Senior Director, Business Transformation – Revenue Transformation FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our impressive performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you will be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you will be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.

There has never been a more exciting time to join FTI Consulting, and this is where you will do the most exciting and fulfilling work of your career.

Are you ready to make an impact?

About The Role

The Business Transformation group within Corporate Finance & Restructuring is comprised of the following specialties: Revenue Transformation, Consumer & Retail, Energy, Industrials & Supply Chain, Financial Services, and Food & Agribusiness. Each of these sub-teams is focused on working alongside clients to drive revenue growth and optimize cost efficiencies and operations.

Our Senior Directors are senior engagement leaders who operate across specialties and work directly with executive stakeholders to shape, lead, and deliver enterprise-wide transformation initiatives. Senior Directors are responsible for defining engagement scope, guiding complex analytical workstreams, translating insight into actionable solutions, and ensuring successful implementation that drives measurable financial impact. In addition to leading delivery, Senior Directors contribute meaningfully to business development, client relationship expansion, and the continued growth of the Business Transformation practice.

Within Business Transformation, our Revenue Transformation team specifically focuses on helping companies solve their most pressing revenue challenges across marketing, sales, and service. We provide solutions in six key areas: Customer Experience, Customer and Revenue Strategy, Marketing and Sales Effectiveness, Pricing and Profitability, Customer and Revenue Operations, and Customer Service and Success.

As a Senior Director within Revenue Transformation, you will combine enterprise-level delivery leadership with commercial strategy expertise and market-facing responsibilities to drive sustainable revenue growth and margin improvement for our clients.

Please note that while the five teams comprising Business Transformation operate autonomously, resources are frequently staffed on projects across industry, based upon staffing needs, capabilities required, and personal interest. While industry specific Consultants are expected to develop an expertise in their aligned industry, they are also frequently asked, and given opportunities, to contribute across industries.

What You’ll Do

As a Senior Director within Revenue Transformation, you will lead complex, cross-functional engagements focused on driving measurable improvement in revenue growth, profitability, and commercial effectiveness.

Key Responsibilities:

Go to Market Strategy: Apply advanced analytical skills to various client situations, turning fragmented data into a cohesive growth / go-to-market strategy

Assess current state and design initiatives to improve sales and marketing effectiveness, accelerate topline growth while maintaining/ optimizing acquisition cost

Redesign and implement "Lead-to-Cash" models, streamlining the journey from lead generation to sales conversion to cash collection and revenue recognition

Assess customer and channel profitability and identify opportunities for pricing and margin optimization

Evaluate and redesign customer service and success operating models, processes and tools to improve performance metrics

Work cross-functionally within client teams across marketing, sales, service, and finance to deliver integrated improvement

Engagement Leadership & Enterprise Impact

Lead enterprise-wide commercial transformation initiatives across marketing, sales, service, and other relevant functions (e.g. finance)

Define hypotheses, scope analyses, and oversee complex analytical workstreams, including financial modeling, EBITDA and cash flow projections, and value creation analyses

Translate data-driven insights into clear executive recommendations and actionable implementation roadmaps

Ensure delivery of high-quality work products within established timeframes

Executive Communication & Storytelling

Be an effective storyteller within a business context—craft business problems and solutions in ways that executive and operational stakeholders can understand and act upon

Prepare and oversee PowerPoint presentations and quantitative exhibits for executive audiences and third parties

Manage and motivate multiple workstreams and teams with diverse skills and backgrounds

Develop, manage and mentor Directors, Senior Consultants, Consultants and junior team members

Foster a collaborative, high-performance team environment aligned with Business Transformation values

Business Development & Practice Growth

Lead and support pursuits and proposal development efforts

Contribute to practice development initiatives and thought leadership within Revenue Transformation

Identify opportunities to expand client relationships and deliver integrated solutions across Corporate Finance & Restructuring

How You’ll Grow

Within Business Transformation, Revenue Transformation focuses on helping companies solve complex revenue challenges across marketing, sales, and service functions. As a Senior Director, you will operate at the forefront of revenue growth, customer strategy, and commercial operations initiatives that directly impact enterprise value.

Expand your role as a trusted advisor to senior client executives

Shape and scale the Revenue Transformation capability

Drive thought leadership in revenue growth and commercial excellence

Mentor and develop high-performing consulting professionals

Broaden your industry exposure across complex and dynamic environments

Our teams are small, nimble, and entrepreneurial, providing Senior Directors with meaningful leadership responsibility and the ability to directly influence client outcomes and practice direction.

What You Will Need to Succeed

Basic Qualifications

Bachelor’s degree in Finance, Engineering, or another quantitative or related field

8+ years of combined post-graduation professional experience

6+ years of experience delivering customer-centric and revenue-focused transformation initiatives, including go to market strategy, commercial excellence initiatives, sales & marketing org design, customer experience design

Demonstrated experience leading complex business strategy projects in multi-stakeholder environments

Proven ability to lead teams on complex assignments and develop individual team members

Advanced proficiency in financial modeling and business analytics tools to supervise data analysis, interpret outputs, and generate insights

Experience making detailed assessments of industries, products, markets, competitors, and customers to identify risks and opportunities

Ability to travel to clients and FTI Consulting office(s) as needed

Preferred Qualifications

MBA or other advanced degree

Experience within consulting firm, private equity portfolio company, or senior commercial leadership role

Demonstrated involvement in business development, including leading aspects of pursuits and proposal development

Deep expertise in one or more of the following areas:

Customer Experience

Customer and Revenue Strategy

Marketing and Sales Effectiveness

Pricing and Profitability

Customer and Revenue Operations

Customer Service and Success

#LI-Hybrid #LI-WG1

Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:

Competitive total compensation, including bonus earning potential

Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance

Generous paid time offand holidays

Company matched 401(k) retirement savings plan(Important: Please change to RRSP for Canada or remove the highlighted text for NA JDs)

Potential for flexible work arrangements

Generous paid parental leavewith available planning tools, virtual expert coachingservicesand flex return support.

Family care benefits, including back-up child/elder care

Employee wellness platform

Employee recognition programs

Paid time off for volunteering in your community

Corporate matching for charitable donations most important to you

Make an impact in our communities through company sponsored pro bono work

Professional development and certification programs

Free in-office snacks and drinks

Free smartphone and cellular plan(if applicable)

FTI Perks & Discounts at retailers and businesses(Not for Canada)

Upscale offi...