Senior Bilingual Business Analyst to collaborate with UX, design, content manager & technical teams.

Senior Bilingual Business Analyst to collaborate with UX, design, content manager & technical teams. An initial 1 year contract. Possibility of a 1 year renewal. Hybrid 3 days a week in Montreal, QC. 7.5 hour work days Responsibilities: User & Experience Understanding Conduct user interviews, workshops, and observations Identify needs, pain points, risks, and success criteria Maintain strong proximity to end users and stakeholders Business & Process Analysis Analyze Client Space needs related to loan lifecycle Document as-is processes (flows, rules, exceptions) Define to-be target processes Model processes (journey maps, scenarios, BPMN if needed) Link user needs, business value, and technical constraints Agile Delivery Support Work within an Agile squad Maintain and refine backlog (user stories, acceptance criteria, dependencies) Support prioritization (value, effort, risk) Participate in ceremonies (refinement, planning, demos, UAT) Contribute to continuous improvement Initiative Areas Access & activation Digital forms integration Document submission & tracking Client communication & traceability improvements Must Have Skills: 10+ years experience as a

Business Analyst Fluent communication skills in

French and English Strong

UX and customer journey exposure Experience working within agile teams Experience working in digital product environments Nice to Have Skills: Loan lifecycle/ process knowledge Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy.

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