Analyst, Transformation Office

About PBC Solutions PBC Solutions is a subsidiary of PBC Health Benefits Society, operating as Pacific Blue Cross. The company designs, transforms, and delivers benefits and claims administration services to governments and large organizations, partnering with DXC Advanced Solutions, NTT DATA, and EY.

Since 2023, PBC Solutions administers and leads Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health.

Position Summary We are seeking a proactive and detail-oriented Transformation Office Analyst to join our Transformation Program Management Office (TPMO). Reporting to the Manager, Insights & Performance, this role collaborates cross‑functional teams, supports Scaled Agile Framework (SAFe) processes, and drives continuous improvement across transformation programs.

Primary Duties

Scaled Agile Delivery Support:

Support routine Scaled Agile ceremonies such as Program Increment (PI) Planning, logistics, scheduling, and event management.

Analysis, Tracking & Reporting:

Maintain reports tracking project performance, team progress, and SAFe metrics; monitor KPIs; provide actionable insights.

Tool Administration:

Administer & maintain Jira, Kendis, Workday, etc.; provide staff support.

Request Management:

Manage the TPMO mailbox, vet and prioritize incoming requests.

Business Analysis:

Gather requirements, build specifications, document process improvements.

Project Management Support:

Create roadmaps, timelines, and define deliverables using agile methodologies.

Change Management & Collaboration:

Support change management efforts and successful implementation of initiatives.

Other duties as assigned.

Required Education and Experience

Bachelor’s degree in Business Administration, Project Management, Computer Science or related field.

Minimum five (5) years’ experience as a business analyst or related field.

Proven track record of supporting large and complex projects.

Experience managing or supporting agile projects.

Equivalent combination of education and experience may be considered.

Preferred Qualifications

Experience with Jira, Kendis, and Workday.

SAFe Agile certification.

Knowledge, Skills, and Abilities

Proficiency in analyzing data to identify trends, track performance metrics, and generate actionable insights.

Excellent verbal and written communication skills.

Ability to work effectively with cross‑functional teams and support change management efforts.

Strong organizational skills; manage multiple priorities in fast‑paced environment.

Strong analytical and problem‑solving skills; troubleshoot efficiently.

Required Competencies

Effective Communication

Multiple Demands and Time Management

Balancing Interested Parties

Analysis and Reporting

Project Management

Collaboration and Teamwork

Organizational Skills \ul>

Travel / Work Location Hybrid role headquartered in Saanichton, BC. Must be based in BC; expected in office at least 1 day per week with additional in‑person presence throughout the year.

What’s in it for you Market‑competitive total compensation, including annual incentive bonus plan and market‑based salaries. Base salary range: $61,800 – $92,800 annually. Robust health & dental benefits plan, flexible options, and a Defined Benefit Pension Plan (PSPP) for eligible employees.

Equal Opportunity Employer PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates. We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. To request an accommodation, please contact hr@pbcsolutions.ca.

How we work Our guiding principles include honesty, integrity, reciprocity, autonomy, loyalty, and equity. Our intended behaviors focus on communication, flexibility, perspective, focus, trust & confidence, feedback, and solution‑oriented approach.

This posting will be open until filled. We will start reviewing applications on November 25, 2025.

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