Solution Architect

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry‑leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Rogers Business is looking for a Solution Architect responsible for customer‑facing technical pre‑sales to focus on SMB accounts. You will work closely with our sales teams to understand customer requirements, design innovative solutions, and ensure successful implementation. As a Solution Architect, you will join a dynamic team passionate about delivering exceptional customer experiences through comprehensive solutions design, technical mastery, and thought leadership.

Key Responsibilities

Interface with key decision‑makers, ranging from IT staff to the C‑suite, to understand business goals and technical requirements.

Conduct product demonstrations, technology assessments, and discovery sessions.

Build and maintain trust‑based relationships with clients as a trusted advisor.

Solution Design & Development

Design and architect differentiated, customized technical solutions that meet or exceed customer requirements.

Leverage extensive knowledge in voice and data network design to create supportable solutions.

Collaborate with internal teams to assess costs, deliverability, and supportability of proposed solutions.

Provide technical diagrams, documentation, and guidance for successful implementation.

Collaboration & Internal Advocacy

Work with Business Sales Consultants, Solution Specialists, Network Planning, Engineering, Service Delivery, and Service Assurance teams to deliver seamless customer experiences.

Act as a key feedback source, delivering structured insights to internal teams on service lifecycle management.

Proposal Development & Technical Writing

Participate in proposal development and presentations in partnership with Business Sales Consultants.

Contribute as a primary content contributor for complex RFP documents.

Continuous Learning & Knowledge Sharing

Stay up‑to‑date with industry trends and technology evolution.

Engage in formal technical training sessions to and from peers, fostering a culture of knowledge sharing.

Qualifications

Bachelor’s degree in Engineering, IT, Computer Science, or a related field.

5+ years of experience in solution architecture, technical pre‑sales, or a related role within a telecommunications service provider or large IT services organization.

Advanced knowledge of MEF‑compliant Ethernet Services, MPLS IPVPNs, WAN/LAN environments, and associated networking protocols (Spanning Tree, OSPF, BGP, etc.).

Expertise in routing, switching, optical transport (DWDM), enterprise voice (SIP‑based), and cloud platforms (e.g., AWS, Azure, Google Cloud).

Proven ability in solution and product positioning, technical writing, communication, and presentation.

Active industry certifications (e.g., CCN[A|P], CMN[A|O], JNCI[A|S], MEF‑CECP, ITIL, CISSP).

Proficiency in Microsoft Office Suite (Word, Excel, Project, Visio, SharePoint, Teams).

Ability to persuade, negotiate, and sell technical solutions.

Experience with RFP documentation and proposal development.

Strong strategic thinking, creativity, and attention to detail.

Ability to work effectively in a fast‑paced, dynamic environment.

Valid driver’s licence and vehicle required.

To protect our people, brand and assets, a pre‑employment background check will be conducted. All candidates must clear a criminal background check. Additionally, a credit check and driver’s abstract may be required depending on the role.

Full‑time position. Shift: Day. Travel: Up to 10%. Location: 8200 Dixie Road (101), Brampton, ON.

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core. We strive to create an environment where everyone feels they belong, and we work to remove barriers for equal participation. If you experience a disability, we work with you throughout the recruitment process to support your success. All applicants will be considered.

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