Senior Principal Service Engagement Manager

What Makes Us Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

Why this role is important to us At SimCorp, we facilitate the streamlining of investment decisions, accounting, and operations for major global financial institutions. We do this through IT systems, processes, and financial knowledge. Implementing our software by way of high‑quality projects is at the core of what we do. To introduce our software to our clients, and deliver the outcomes they will adopt, business consultants are essential to us.

Senior Principal Service Engagement Manager Responsible for managing and overseeing complex client engagements, ensuring the delivery of high‑quality services that align with client expectations and business objectives. With typically 10+ years of experience in service management or client‑facing roles, this position involves leading cross‑functional teams to drive successful service delivery, customer satisfaction, and long‑term value.

Professional Services Team Structure The Professional Services (PS) team is structured around four pillars: Business Consulting (BC); Project Management (PM); Service Delivery Management (SDM); and Service Engagement Management (SEM). From the early sales phase to final Go lives, this “One team” works closely together and in sync with all relevant stakeholders in The Americas and Client Services to secure best project experience and value for our clients.

Key Responsibilities

Act as the main entry point for the Sales, Value Advisory & Commercial excellence team for the service opportunities you will be assigned to.

Lead and manage the end‑to‑end service engagement process, ensuring that client needs are met with high levels of satisfaction and service delivery.

Produce accurate and timely estimations for complex projects considering input such as scope, resources, timelines, costs, and risks.

Secure Service commercial approvals by the Commercial Excellence team in line with SimCorp’s commercial bid management best practice.

Secure contract closing and support commercial and legal negotiations in collaboration with our sales and legal teams.

Ensure transition to local client/project owner, PM &/or SDM along the bid management process for smooth take over and project execution once the opportunities are closed.

Secure accurate order intake forecast and capacity requirements in the applicable systems (Salesforce, Zimit) for the opportunities you will be assigned to.

Foster strong relationships across the organization to gather necessary information and to ensure effective collaboration and knowledge sharing.

Propose areas for process improvement within the bid management and estimation processes. Propose and contribute to implement enhancements to increase efficiency, accuracy, risk management and overall effectiveness with global service teams.

What We Value

Proven extensive commercial awareness and track record of selling large initial and expansion projects (ideally both Time & Material and Fixed Fee)

Proven track record of quickly building and fostering strong customer relationships

Excellent understanding of our clients’ business processes

Managing strategic client engagements from start to finish, ensuring high levels of satisfaction and value.

Able to discuss the challenges and demands clients are facing

Deep knowledge of our services offering

Ability to build strong partnerships with internal stakeholders across the organization to meet shared objectives

Strong communication, influencing and conflict management skills

Outstanding presentation skills

Structured, organized and extremely rigorous

Great time management and prioritization skills

Readiness to walk the extra mile

Empathy and the ability to listen

Flexibility to travel across the region when required – working from SimCorp’s office two days a week

Benefits Attractive salary and bonus scheme are essential for any work agreement. However, in SimCorp we believe we can offer more. We provide a good work and life balance: flexible working hours and a hybrid model – working from SimCorp’s office two days a week. Opportunities for professional development: there is never only one route – we offer a personal approach to professional development to support the direction you want to take.

Salary Range (Toronto only) The salary range for this position is $216,000 – $250,000 CAD. Base pay may vary based on factors such as years of experience, skills and qualifications. Employees are eligible for an annual discretionary bonus and benefits including health and dental care, time off and Group RRSP/TFSA.

Salary Range (New York City only) The salary range for this position is $183,000 – $230,000 USD. Employees are eligible for an annual discretionary bonus, and benefits including health care, leave, and retirement plans.

Next Steps Please send us your application in English via our career site as soon as possible. We process incoming applications continually. Only applications sent through our system will be processed.

Equal Opportunity and Diversity SimCorp welcomes and encourages applications from people with disabilities. Accommodations are available upon request. SimCorp is an equal‑opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work.

Who We Are For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry‑leading, full, front‑to‑back offering for our clients.

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