Director, Global Reporting and Business Analytics, Global Delivery Services

Director, Global Reporting and Business Analytics, Global Delivery Services Join to apply for the Director, Global Reporting and Business Analytics, Global Delivery Services role at LHH

(We welcome applicants from any country where LHH has a business presence)

The Director, Reporting and Business Analytics is a strategic and operational leader to drive reporting excellence and digital enablement across Global Delivery Services. This role partners with global and in‑country leaders to standardize and simplify reporting, ensure timely and accurate data delivery, and lead automation initiatives aligned with business priorities. The role also owns the Digital Learning Campus, managing vendor relationships and platform deployment for internal and client learning. Additional responsibilities include oversight of portals and technologies supporting project management, coordination of global enablement efforts, and leadership of key reporting workstreams including NPS and audit readiness.

Reporting Relationships:

Reports to Head of Global Delivery Services

Direct Reports:

Data Scientist

Reporting Specialist(s)

Business Automation Specialists (s)

Major Responsibilities/Key Accountabilities

Partner with in country and global leaders across all lines of business to standardize and simplify business reports

Ensure timely and accessible delivery of all standard reports and ad‑hoc requests

Troubleshoot reporting errors and inconsistencies in standard reports, ensuring accurate data across all lines of business

Ensure automation and reporting projects are prioritized correctly and executed to the full satisfaction of global business partners

Establish standard processes to request support, and KPIS for quality and timeliness of deliverables.

Lead LHH reporting workstreams to ensure global consistency and accuracy across all data sources.

Manage Global NPS for CTM and LD along with stake holders

Manage Annual PWC Audits from a Data and Reporting perspective

Own and evolve the Digital Learning Campus for internal colleagues and clients, collaborating with Procurement, Legal, and IT to manage vendor contracts for DLC platforms, renewals, and amendments. Ensure global applicability and compliance with local regulations.

Coordinate with the digital learning team to set up client‑specific DLC sites using platforms like Cornerstone and Learn Upon.: assigning responsibility for content updates and platform maintenance to local and global teams

Manage additional portals and technologies that support the business (CMP) establishing and managing a working team of experts to rollout projects

Partner with global functions to plan and execute successful rollouts of platforms and project management technologies, ensuring adoption and value realization.

Required Experience/Characteristics:

7 + years’ experience in business reporting and analytics

5+ years direct management experience

Ability to manage offshore resources

Strong proficiency in reporting tools and platforms (Salesforce, MicroStrategy, Power BI, Excel), with experience managing data accuracy and troubleshooting inconsistencies

Experience owning and evolving digital learning platforms

Demonstrable experience centralizing and standardizing operations processes.

Experience influencing change and progress in a highly matrixed environment

Excellent written and verbal communication skills

Ability to collaborate with global partners and all lines of business

Experience managing competing priorities and stakeholders whilst keeping overarching business objectives a priority

Ability to define and implement standard processes, KPIs, and governance frameworks for reporting and enablement.

Lee Hecht Harrison (LHH) helps businesses transform their workforce so they can accelerate performance. We recognize that radical change is impacting every aspect of the workplace: how we work, how we lead, how we collaborate and how we learn. These transformations are creating a world of opportunity, and the most successful people don’t fear this change, but rather embrace it and capitalize on the opportunities it presents.

What we offer

Growth opportunities within a human resources global leader

We prioritize learning to stay agile in an increasingly competitive business environment

We foster an open‑minded environment where people spark new ideas and explore alternatives

Compensation: Base salary + Bonus.

Compensation will be determined based on geographic location, experience, and other compensatory factors. Ready for Next.

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link:

https://www.lhh.com/us/en/diversity-and-inclusion

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About LHH The world of work is ever‑changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end‑to‑end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry‑leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

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