Job Description
The Change Management Specialist will lead enterprise-level change and communication initiatives within the public sector. This role requires expertise in managing transformational projects, particularly in property assessment divisions, and ensuring effective stakeholder engagement through structured methodologies and professional communication practices.
Key Responsibilities
Lead and deliver change management strategies for multi-year, enterprise-level projects.
Develop communication plans to support organizational transformation.
Ensure alignment of change initiatives with business objectives and stakeholder needs.
Stakeholder Engagement
Collaborate with provincial or federal property assessment divisions on transformational projects.
Provide clear, consistent communication across diverse stakeholder groups.
Facilitate workshops, meetings, and knowledge transfer sessions to support adoption.
Work closely with project leads, business analysts, and senior management to clarify requirements.
Provide regular updates on project progress, risks, and mitigation strategies.
Document and report change management activities in compliance with public sector standards.
Tools & Technology
Utilize Microsoft 365 applications (Word, PowerPoint, Excel, Forms, SharePoint).
Apply digital collaboration tools (MS Teams, Zoom, Miro) to support communication and engagement.
Deliverables
The successful candidate must deliver the following, but not limited to, successfully complete the engagement:
Develops the strategy and plan for managing organizational changes throughout the project lifecycle.
Effectively delivers, manages, and maintains the Change Management and Communication Plan, ensuring all stakeholders are kept informed throughout the project.
Works closely with the business, project team, SNBs internal and external stakeholders, and vendor subject matter experts to develop targeted training programs and comprehensive support materials.
Keeps all stakeholders updated on project progress by sharing information from the Business Owner and the project manager.
Prepares key materials such as presentations, communications, digital brochures, newsletters, and other resources to clearly convey change messages to both internal groups (employees) and external groups (government agencies, local governments, property owners, the public, media, etc.).
Organizes and moderates in consultations, focus groups, workshops, presentations, and meetings with those affected by these changes.
Manages the projects SharePoint site throughout the project lifecycle.
Executes the training/workshop plan by identifying suitable training approaches, creating a training action plan, and delivering multiple training sessions to diverse, experienced professionals in English and French.
Delivers presentations using Microsoft PowerPoint and moderates project meetings.
Updates and maintains a stakeholder register throughout the project, identifying impacted stakeholder groups, conducting impact assessments, risks, and engagement strategies.
Maintains the project risk register, identifying risks—including change resistance—and mitigation strategies.
Consolidates lessons learned at the end of each phase.
Evaluates initial performance metrics such as file retrieval speed, error or callback frequency, and time spent on tasks to measure adaptation to the new system.
Appoints benefit owners, sets up dashboards to monitor progress, and regularly reviews benefits, making adjustments as necessary.
Adheres to the SNB Project and Change Management Framework, aligning all strategies and plans with the overall project strategy.
Archives all documents and materials in the designated repository before the engagement concludes.
Coach internal PAS change and communication resources in change management.
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