IT Operations Specialist

Join nesto — proudly named Canadian Rocketship 2025*. A Deloitte Fast 50 company evolving alongside Canada’s top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.

BUILD lending technology Work with the best developers, AI engineers, and mortgage experts in the country. Use a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.

Why join us

Hypergrowth: Deloitte Fast 50 — 3 years in a row

Tech community credibility: TechTO Canadian Rocketship 2025*

Industry leadership: CLA Lending Company of the Year — 4 consecutive years

Talent magnet: CMP Top Mortgage Employer 2025

Trusted technology: powering major financial institutions across Canada

An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

About Nesto And Nesto Cloud nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

About The Role

Collaborate on System Integration: Work closely with technical teams to ensure seamless integration of systems, aligning solutions with business requirements for both internal and external stakeholders.

Execute Troubleshooting and Maintenance: Configure, troubleshoot, and maintain middleware applications and third‑party software packages. Ensure smooth data flow and efficient resolution of issues, escalating critical problems to senior staff or vendors when necessary.

Support Automation: Identify opportunities for automation in integration processes and contribute to building technology infrastructure that supports maintenance, security, and deployment procedures.

Ensure System Reliability: Design and execute test plans to validate system functionality. Perform software upgrades, server patching, and monitor performance metrics to maintain optimal service levels.

Documentation: Develop and maintain comprehensive documentation for system integration processes, configurations, and troubleshooting guides to ensure high‑quality ongoing support.

Continuous Improvement: Stay current with industry trends and emerging technologies to help implement solutions that enhance system integration, efficiency, and performance.

Cloud Infrastructure: Gather and analyze business and technical requirements for infrastructure, security and technology initiatives; contribute to technical designs, project plans, and architecture decisions.

Professional Skills

Strong communication and interpersonal abilities, with the capacity to work effectively in team environments and collaborate across departments.

Excellent problem‑solving and analytical skills, with the ability to troubleshoot and resolve technical problems.

Keen attention to detail, essential for ensuring accuracy in system integration and troubleshooting.

Ability to manage tasks effectively and adapt to changing priorities in a fast‑paced environment.

Professional Experience

5+ years of experience in a technical or network operations role within a technical support environment. Experience in financial services or FinTech is an asset.

Demonstrated experience in supporting a Windows and web‑based enterprise application stack, including:

Microsoft SQL Server (required)

Microsoft SSRS (required)

Internet Information Server (IIS) (required)

Microsoft SharePoint (on‑prem and/or online) (asset)

Power Apps, Power BI (asset)

Microsoft Azure (required)

Google Workspace (required)

GCP (asset)

Technical Expertise

Strong knowledge of system integration technologies (middleware concepts, web services, API integration, and data integration).

Hands‑on experience with databases, particularly SQL Server.

Proficiency in script writing, including SQL, PowerShell, and other relevant scripting languages.

Solid understanding of the development life cycle, software deployments, and best practice deployment processes.

Familiarity with cloud computing technology administration such as Microsoft Azure, Exchange and Google Cloud Platform (GCP).

Academic Background

A university degree in Computer Science, ITM, Engineering, College level Information Technology Infrastructure, or equivalent work experience.

The Reward

The A-Team:

Work alongside high‑performing talent in the industry.

Accelerated Growth:

The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.

Best‑in‑Class Tools:

Access to the resources and tech you need to execute without friction.

Working framework:

The environment that makes you productive and enables teamwork.

Diversity & Inclusion At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.

The Pay Range For This Role Is 80,000 – 90,000 CAD per year (Vancouver)

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