Implementation Engineer

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

We’re looking for a customer-obsessed, technically strong Implementation Engineer to join Yotpo’s Professional Services team.

In this role, you’ll own the onboarding journey for upmarket and enterprise customers — from kickoff through go-live. You’ll combine technical expertise, project leadership, and strategic advisory to ensure customers launch successfully, adopt confidently, and realize long-term value from Yotpo.

You won’t just configure software. You’ll architect scalable solutions, manage complex implementations, and serve as a trusted technical partner to some of the most innovative eCommerce brands in the world.

What You’ll Do

Own end-to-end onboarding projects as the primary point of contact from kickoff to launch

Design and guide our customers in implementing scalable, multi-product solutions across Reviews, Loyalty, and other Yotpo products

Lead technical discovery sessions and define solution architecture across E-Commerce platforms and custom API environments

Architect integrations using APIs, webhooks, data feeds, and platform-specific logic

Manage timelines, scope, risks, and cross-functional dependencies

Partner closely with Product, R&D, Customer Success, Sales, and Customizations teams

Deliver client training and enablement sessions to ensure strong product adoption

Guide customers through best practices and long-term technical strategy

What “Great” Looks Like in This Role Successful Implementation Engineers at Yotpo:

Deliver customer value efficiently and predictably

Manage complexity and ambiguity with confidence

Communicate clearly across technical and non-technical audiences

Build strong relationships with stakeholders at all levels

Take ownership and drive outcomes — not just tasks

Required Experience

5+ years of experience in implementation, solutions engineering, technical consulting, or enterprise onboarding

Strong hands‑on experience with SQL, APIs, webhooks, integrations, and data flows

Experience managing complex, multi-stakeholder projects

Familiarity with major eCommerce platforms (Shopify, Shopify+, Magento 2, BigCommerce, SFCC, or similar)

Excellent written and verbal communication skills in English

Nice to Have

Experience in a SaaS environment

Headless commerce or custom architecture experience

Data migration experience

Executive-level stakeholder engagement experience

Why Join Us? At Yotpo, Implementation Engineers operate at the intersection of technology, strategy, and customer impact. You’ll work on high-visibility projects that directly influence customer retention and growth — while being part of a team that values ownership, collaboration, and continuous improvement.

We believe great teams are built from diverse backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we encourage you to apply.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo CA:

Company sponsored RRSP matching.

100% coverage of additional benefits programme.

Equity in options.

Individualized career development, rewards and recognition.

Wellness and philanthropic programming and events.

We are working in a hybrid model, typically in office four days per week.

Base salary $105,000‑120,000

In addition to base salary, this role includes a variable compensation component.

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Yotpo’s employee‑centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti‑racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we’re all proud to belong.

Artificial Intelligence (AI) Disclosure If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine‑based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments.”

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