Senior Product Manager, Member Experience & Digital Health

The Senior Product Manager, Member Experience & Digital Health, will lead our Member Experience & Digital Health Strategy. You will evolve existing core Member Experience & Health Platform capabilities to scale.

Job Requirements

Lead end-to-end opportunity development : Drive the identification, validation, and delivery of digital health platform and partnership opportunities, from initial concept and discovery through to launch, measurement, and scale across multiple lines of business.

Own platform integration pipelines : Identify, scope, and prioritize integration initiatives (APIs, shared services, data flows) based on business value, member outcomes, technical feasibility, and reusability.

Define cross-line of business platform strategies : Partner with Product, Technology, Architecture, Data, Operations, and Business leaders to define how health capabilities are built once as platform services and reused.

Translate strategy into actionable delivery plans : Develop clear, detailed execution and integration plans, including milestones, dependencies, owners, and risk/issue management, across enterprise teams and key third-party partners.

Shape the health ecosystem and partner landscape : Provide thought leadership on the broader capabilities ecosystem, specifically where we should build vs. buy vs. integrate, and how those choices advance our Member Experience strategy and member value proposition.

Champion measurable member and business outcomes : Define and track KPIs and success metrics (e.g., adoption, engagement, satisfaction, clinical/behavioral outcomes, cost savings) and use data and experimentation to continuously optimize Member Experience & Health Platform services and partner solutions.

Ensure seamless, secure, and scalable experiences : Work closely with Engineering, Architecture, Security, and Design to ensure Member Experience & Health Platform capabilities are intuitive, performant, secure, and compliant, and that integrations follow consistent patterns (e.g., API-first, event-driven, interoperable with standards like FHIR where applicable).

Synthesize complex technical and business topics : Synthesize into clear memos and recommendations for senior stakeholders and ensure consistent alignment across lines of business on priorities, scope, and trade-offs.

Competencies

Experience: Minimum of 7+ years of Digital Product Management experience, including platform development, integrations and partnerships.

University Degree in Business or Technical or Quantitative Field. A Master’s degree / Business oriented education is a strong plus combined with a Technical Background.

Execution Communication: Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership.

Complexity Simplification: Strong communication skills with the ability to simplify complex, technical and architectural topics into practical, business-relevant narratives.

Relationship Building: Exceptional relationship building skills with senior business leaders, technology partners, and external vendors / health partners.

Execution under Pressure: Ability to work under pressure, manage multiple competing priorities, and adapt to changing demands

0 to 1 to track record: Proven experience integrating and scaling services and solutions from (0 to 1) to broad adoption (1 to n)

Ownership & Accountability: High level of self-motivation, ownership, and accountability for outcomes vs. activity.

Financial Acumen: Highly developed financial and commercial acumen, including comfort with business casing, ROI and ongoing value tracking.

Platform & Technical Integration Expertise (nice to have): Comprehensive expertise on Platform services, APIs, SDKs especially in multi-line of business or enterprise environments.

Decision Authorities

Member Experience & Digital Health Capabilities Roadmap : Direct the prioritization of Member Experience & Digital Health Capabilities roadmap, ensuring alignment to enterprise strategy, financial targets, and member experience objectives. Make recommendations on what gets built as a shared platform service vs. what remains line-of-business specific, and in what sequence capabilities should be rolled out.

Platform Service & Integration Decisions : Oversee key decisions on how Member Experience & Health Platform capabilities are designed and integrated (e.g., API contracts, data flows, reuse patterns, partner integration models) in collaboration with Architecture and Engineering. Decide when to standardize integration patterns and platform services, and when to introduce configuration or variation to support specific business needs while protecting long-term scalability and maintainability.

Outcome Targets & Performance Levers : Define and recommend target outcomes and KPIs for Member Experience & Health Platform initiatives (e.g., adoption, engagement, NPS, cost avoidance, operational efficiency), and the levers to improve them (e.g., product changes, partner changes, rollout strategy). Make data-driven recommendations on whether to scale, iterate, or sunset platform capabilities or partnerships based on performance against defined metrics.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 recruitment@manulife.comまでご連絡をお願いします。

Referenced Salary Location Toronto, Ontario

Working Arrangement ハイブリッド勤務

Salary range is expected to be between Salary range is expected to be between

$105,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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