Job Description
A Century of Leadership, Vision, and Community
Ladies’ Golf Club of Toronto is one of the most distinctive private clubs in North America—founded in 1924 by PGA Pro and champion golfer Ada Mackenzie and created by women, for women. Built on the belief that remarkable things happen when women gather to play, learn and enjoy golf, the Club has spent a century cultivating a warm, welcoming, and empowering community.
The celebrated Stanley Thompson course winds along the East Don River, offering a beautifully natural and strategic layout just under 6,000 yards. Its rolling fairways, challenging greens, and thoughtful design make it a cherished home for both competitive and social golfers.
This is a club with history, heart, and purpose.
A Club in Renewal
The Club is in the midst of a transformational period. A strategic land sale in 2021 enabled significant reinvestment, enhancing the member experience while strengthening the Club’s long term position.
Key milestones include:
A modernized clubhouse blending heritage with contemporary sophistication
A strong balance sheet and forward-looking financial outlook
Sustained membership growth
A strategic plan with broad member support
Ongoing course renewal and a state-of-the-art practice facility
The Club is poised for continued success in a golf landscape where women now represent 25% of golfers, younger demographics are emerging, and expectations for exceptional experiences continue to rise.
A Community Like No Other
Ladies’ is more than a golf club—it is a vibrant, supportive community of women who value connection, belonging, and shared experience. Members enjoy:
A newly renovated clubhouse with panoramic views of the 18th green
Expanded business centre and new locker rooms
A welcoming bar lounge and dining room
A culture rooted in warmth, respect, and camaraderie
Over 700 golfers in all categories
Management team of 8
Peak seasonal staff of 90
This is a place where members feel known, supported, and inspired.
The Opportunity: General Manager
The General Manager is the Club’s chief executive and the steward of its culture, operations, and member experience. Reporting to the Board of Directors, the GM leads all aspects of the Club’s operations, including:
Golf services
Food and beverage
Facilities and capital projects
Finance and budgeting
Human resources
Member relations
Marketing and community engagement
This is a role for a seasoned, people-focused leader who thrives in a dynamic membership environment. While familiarity with golf operations is valuable, this is not necessarily a golf professional role. The successful candidate will demonstrate leadership excellence, emotional intelligence, and operational discipline while championing service excellence.
Leadership Expectations
The General Manager will:
Ensure operational excellence
across the golf course, clubhouse, and all member facing areas
Advance strategic priorities , translating long range goals into actionable plans
Strengthen financial performance
through forecasting, budgeting, and disciplined management
Inspire and develop staff , creating a cohesive, motivated, high performing team
Lead with diplomacy , navigating a member driven environment with maturity and tact
Champion hospitality , ensuring exceptional member and guest experiences
Elevate the Club’s profile
through marketing, community engagement, and social media
Foster belonging , celebrating the Club’s women centered identity and diverse membership
Candidate Profile
A bachelor’s degree and Certified Club Manager (CCM) designation or similar credentials are preferred.
The ideal candidate brings:
Senior Leadership Experience:
Proven leadership in private clubs, hospitality, recreation, or other member-focused service environments.
Emotional Intelligence & Interpersonal Leadership:
Demonstrates sound judgment, empathy, and the ability to build trust and strong relationships with members, staff, and the board.
Change Leadership & Innovation:
Experience guiding clubs/organizations through change while introducing initiatives that enhance operations and the member experience.
Hospitality & Service Excellence:
A strong commitment to exceptional service and the ability to empower and develop teams to deliver consistently high standards.
Club Governance & Compliance:
Understanding of private club governance, board dynamics, and relevant legal and regulatory considerations.
Strategic & Financial Leadership:
Ability to support long-range planning, align resources with strategic priorities, and apply sound financial insight to decision-making.
Human Resources Leadership:
Knowledge of fair and compliant HR practices, including recruitment, staff development, and performance management.
Cultural Alignment:
A genuine appreciation for the Club’s history, values, and women-centered culture.
Compensation
Ladies’ is largely a seasonal Club and offers a competitive, full year compensation package, including base salary, bonus, and full benefits, commensurate with experience. The base salary range will be in excess of the threshold disclosure amount set out in the Pay Transparency Act Ontario (2026). The search process will be compliant with the Act.
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