Shop Manager, Holt Renfrew Yorkdale

The Shop Manager is responsible for assisting in the planning and direction of the day-to-day operations of the store’s shared values, standards, policies and procedure. Partners with Shop Manager to ensure overall management of the store, staff, merchandise and customer service.

Customer Service

Stresses importance of building a local clientele

Assist associates with various customer service issues

Ongoing improvement and support of all aspects related to clientling

Staff Development

Ongoing performance management to ensure goals are consistently being met

Demonstrates leadership and leads by example.

Assists in implementation and execution of the store’s strategic business plans

Operations

Assist in developing store as according to brand’s overall objectives

Partner with Shop Manager to carry out buying office directives to ensure proper merchandise mix and sell thru’s

Maintain inventory accuracy and shrink rate within company standards by regularly following up with operations and executing applicable initiatives

Store Visuals

Enforce merchandise standards as set forth by visual department

Maintains and communicates strong product knowledge

Consistently upholds brand’s image

Human Resources

Consistently partner with Shop Manager to network with market competition to assist in staffing and recruiting

Supervise store personnel and enforce all department store policies

Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and NY office

Assist in developing, training, and continuously motivating sales team

Required Skills

Strong interpersonal, organizational, and communication skills

Able to work independently as well as collaboratively

RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred

Enjoys meeting and interacting with customers

Energy, attention to detail, initiative, and enthusiasm are required

Max Mara is an Equal Opportunity Employer. M/F/D/V

Seniority Level Associate

Employment Type Full-time

Job Function Sales and Management

Industries Retail Apparel and Fashion | Retail Luxury Goods and Jewelry

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