Service Delivery Manager

Position Description This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 3 days per week - subject to change at any time.

Your future duties and responsibilities The SDM works closely with clients and multiple CGI Teams to manage the governance of services obligated by contracts within the financial services space.

Responsibilities include:

Client Relationship & Stakeholder Management

Contract Management, including Service Level Agreement Adherence

Opportunity Identification & Change Management

Financial Management

Required Qualifications To Be Successful In This Role

5+ years of client management experience

Clear and effective communicator (in writing and verbally)

Organized and detail-oriented

Able to multitask with exceptional time management skills

Driven to solve problems

Well-versed in wealth management and general financial services industry

Excellent presenter and be comfortable with presenting to executive-level audiences

Self-motivated

Skilled at finding a balance as both an advocator for the client and for CGI

Compensation CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

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