Job Description
Senior Consultant, Business Process Reimagination, AI & Automation
Senior Consultant, Business Process Reimagination, AI & Automation
About the role
The applicant should have experience advising insurance client executives, both business and IT, and leading teams working on insurance business process reimagination, optimization, AI, and automation engagements. Applicants should have some of the following experiences:
Experience in working on Insurance Business Process across multiple insurance product lines
Life
Annuities
Brokerage
Property & Casualty (Personal and Commercial Lines)
Employee Benefits
Disability Insurance
Long Term Care
Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
Process reimagination, process optimization, change management, design thinking type techniques.
Experience in process discovery, process assessment by identifying opportunities for process improvement and business process automation.
Worked on end-to-end current state mapping and future state solution creation.
Experience in end-to-end business process automation engagements with insurance carriers.
Must have implemented different intelligent automation capabilities for insurers including RPA, RDA, Intelligent Document Processing (IDP / iOCR), AI/ML, Chat BOTS and GenAI.
Digital transformation, modernization programs.
Experience with BPMN tools including, but not limited to, IBM Blue Works, Visio, etc.
Experience implementing Automation platforms like UiPath/BluePrism/Automation Anywhere/Pega Robotics/Appian for Insurance operations.
Agile / Scrum / Kanban Methodology.
Competency in SharePoint, PowerBI, JIRA/Trello/ADO.
Additional Consulting Responsibilities
Client Relationship and Development:
Regularly interacts with clients, including clients at senior levels. Expresses himself/herself well to clients and answers questions fluidly. Earns client’s respect.
Client Delivery:
Delivers high-quality client outputs on time, more or less independently: Seeks advice and counsel where needed. Begins to mentor and direct the efforts of others.
Consulting Behaviours:
Works independently with minimal oversight. Identifies and seizes opportunities by taking decisive action. Maintains flexibility on the job; adjusts schedule, tasks, and priorities when necessary. Demonstrates learnability. Shows willingness to step outside of comfort zone and take on new challenges and responsibilities. Engages in firm and practice building.
Core Consulting Skills:
Constructs simple, complete, compelling business cases to support recommendations. Masters facilitation and meeting skills; plans and leads effective meetings; understands different decision‑making styles and drives decision‑making. Masters basic presentation skills. Delivers credible presentations for client work; leads discussions with clients at peer or team lead level. Develops focused expertise in a particular horizontal or vertical area.
Basic Qualifications
Bachelor’s degree or foreign equivalent required.
At least 5 years of relevant work experience with a P&C insurer or comparable consulting services.
Worked across the insurance value chain line of Underwriting, Claims, New Business, Policy Servicing, etc.
Live within 2 hours’ drive time or be willing to relocate to one of the following Infosys hub offices – Toronto, ON and Calgary, AB.
Candidates authorized to work for any employer in Canada without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration.
Multitask, engage with stakeholders, plan effectively, and consistently achieve operational goals.
Excellent relationship‑building abilities.
Ability to collaborate with resources in a global delivery model.
Experience in Agile and/or hybrid methodologies.
Preferred Qualifications
MBA or equivalent advanced degree, Industry‑related certification preferred.
Creative problem solver.
Strategic mindset and the ability to collaborate with other team members.
Compensation
Estimated annual compensation will be $91,160 to $126,888 CAD.
Benefits
Medical/Dental/Vision/Life Insurance
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
Paid holidays plus Paid Time Off
EEO Statement
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
Location
Calgary, Toronto – Canada (Alberta, Ontario)
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