Senior Marketing Manager, Marketing Enablement

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Senior Marketing Manager, Marketing Enablement Location: Toronto, ON, CA, M5J 2V5

Jobs by Category: Sales and Marketing

Job Function: Marketing

Status: Full Time

Schedule: Regular

Description Join our team and what we'll accomplish together

Join the Customer Base Marketing team and be the envy of all your family and friends!

Your responsibilities as a Senior Marketing Manager, Marketing Enablement will include making decisions related to strategic investment in marketing enabling tools, activities, and builds with short, medium, and long-term horizons. These decisions will be informed by insight analysis, market context, and organizational direction. These solutions will require end-to-end management, with target delivery timelines.

If you’re entrepreneurial, excited to work with an engaged and collaborative team, and if you value ownership, outcomes, curiosity, iteration and celebration, then this is the team for you! As a Senior Marketing Manager, you will be working with a high-performing team that will drive profitable outcomes within the TELUS and Koodo bases, and have a seat at the table for executive focused strategic discussions and decisions.

What you will do:

Identify, evaluate, and prioritize marketing enablement opportunities that drive customer retention, reduce churn, and accelerate ARPU and revenue growth within the customer base

Develop product roadmaps and capital expenditure plans with comprehensive ROI analysis and business cases that secure executive buy-in for multi-million dollar investments

Balance strategic long-term product vision with tactical short-term wins, managing a portfolio of quick-win initiatives alongside transformational multi-year programs to demonstrate continuous value

Product & Project Delivery Leadership

Own end-to-end product lifecycle from discovery through launch and iteration, developing business requirements and product specifications in partnership with cross-functional stakeholders to ensure solutions are viable, scalable, and aligned with business goals

Facilitate weekly touchpoints across multiple concurrent initiatives, managing project milestones, dependencies, backlog prioritization, and delivery timelines to ensure on-time, on-budget execution

Lead through influence across product, IT, marketing, and business strategy teams, making strategic trade-off decisions that balance business value, technical feasibility, and resource constraints

Executive Communication & Stakeholder Alignment

Create compelling executive presentations and strategic decks that translate technical requirements into business value propositions, gaining executive alignment and capital approval

Drive consensus across diverse stakeholder groups on product direction, feature prioritization, and delivery sequencing for marketing enablement investments

Performance Measurement & Continuous Optimization

Design post-implementation frameworks to measure initiative success through KPIs, customer experience metrics, retention rates, and revenue impact, maintaining executive dashboards that track ROI realization

Drive continuous product improvement through data-driven insights and performance analytics, ensuring marketing enablement solutions optimize how the organization communicates with customers and delivers marketing excellence at scale

What Makes This Role Compelling:

Direct influence on multi-million dollar capital investment decisions and product strategy with regular Senior Leadership Team exposure

Measurable impact on critical business metrics: churn reduction, conversion, ARPU, Margin, and revenue growth

Own the complete product lifecycle from ideation and business case through delivery, measurements, and outcomes

Develop deep expertise across marketing technology, customer experience, product management, and business operations

Qualifications What You Will Bring to the Role:

5+ years of progressive experience in marketing operations, product strategy, or program management with a proven track record of taking end-to-end ownership of complex initiatives and driving measurable business results

Strong analytical and business acumen with demonstrated ability to leverage data to build robust business cases, quantify ROI, and guide strategic investment decisions

Comfort operating in ambiguity and a proven ability to thrive in fast-paced, dynamic environments where priorities shift and rapid decision-making is required

Executive presence and communication excellence with the ability to craft compelling narratives, influence senior leadership, and gain buy-in across diverse stakeholder groups

Cross-functional leadership capabilities with a track record of driving alignment, managing competing priorities, and delivering outcomes across all levels of the organization

What Will Set You Apart:

Experience in telecommunications and customer base marketing strategies (retention, upsell, churn reduction, ARPU growth)

Post-secondary degree in Commerce, Marketing, Business Administration, Engineering, or related field (or equivalent combination of education and experience)

Product management experience as a Product Manager/Product Owner in the technology or MarTech space

Project Management Professional (PMP) certification or equivalent program management credentials

Salary Range: $90,000-$134,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunitiestodevelop your skills

And much more …

Job Type: This is for a current vacancy

A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing Help us, help our customers make a real connection

We are honoured to be recognized $14.7 billion TELUS’s annual revenue

$4.8 billion The brand value that TELUS brings

13 Consecutive years our annual dividend payment has increased

Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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