Associate Technical Account Manager

***Officelocated near the Union Station and ScotiaBank arena***

About the Role: Are you passionate about learning newtechnology and building strong client relationships? Join a mission-driventeam committed to strengthening communities through impactful work in thesenior living housing sector.

As an Associate Technical Account Manager(ATAM), you’ll guide clients using Yardi’s software solutions tosupport their financial, operational, compliance, and resident care needs.Working as part of a collaborative team, you’ll partner with clients andinternal departments to deliver high-quality, solution-focusedsupport.

In this role, you’ll combine your technicalaptitude and communication skills to assist clients through softwaresetup, troubleshooting, and day-to-day use. Whether it's answering aquick question or resolving a challenge, you'll help clients have asmooth, successful experience with our software.

This is an opportunity to apply your technical aptitude andclient-focused mindset to meaningful work – helpingorganizations operate more efficiently while enriching the lives ofthe seniors they serve.

What You’ll Do:

Provide technical software support, set-up, andimplementation guidance to clients across a suite of products,delivering assistance via email and phone.

Utilize your problem-solving skills to effectivelytroubleshoot application issues, overcome challenges, and deliver effectivesolutions.

Apply your communication strengths to earn client trustthrough responsive support and clear guidance from set-up through ongoingsuccess.

Champion client success by sharing relevant productfeatures, best practices, and personalized guidance.

Collaborate with dynamic teams to quickly elevate andresolve challenges, helping deliver innovative solutions that make a realimpact on our clients.

Enjoy a continuous journey of learning as you master ourproducts and industry trends to drive client success.

Who You Are:

Bachelor’s Degree in Business, Finance, Math, orComputer/Engineering Sciences; or an equivalent combination of education andexperience.

Comfortable providing live support via phone and email,confidently troubleshooting technical issues.

A proactive problem-solver with a strong customer-focusedmindset.

Detail-oriented and process-driven, with a focus on accuracyand efficiency.

Adaptable and flexible; you thrive in fast-paced,ever-changing environments.

Skilled at building strong relationships and earningtrust with clients.

Driven to exceed expectations and deliver exceptionalcustomer service.

A quick learner who embraces new tools, technologies, andconcepts.

Naturally organized and able to prioritize tasks withclarity and confidence.

Ideal to Have:

Familiarity with property management or real estatesoftware, particularly Yardi.

Hands-on experience with technical support and applicationtroubleshooting.

Real Estate runs on Yardi. About Us: Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinkinginnovation. We’ve created a team of over 10,000employees in over 40 locations around the globe dedicated to making greatreal estate software products.

Discover the Yardi Difference: Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities.

Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth. We prioritize your well-being with comprehensivebenefits, including 100% paid employee medical premiums, company profit-sharingplan, and flexible work arrangements.

Annual Salary Range: $69,600 - $73,100 CAD

Yardi is an equal opportunity employer that is committed toinclusive, barrier-free recruitment and selectionprocesses. If contacted for an employment opportunity, please adviseif you require accommodation at any stage of the recruitment process.

All submissions for open positions should be receivedthrough Yardi’s applicant portal, accessed from Yardi’s corporate website.

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