Associate Director, Technology Enablement (Salesforce CRM)

Associate Director, Technology Enablement (Salesforce CRM) The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About Our Technology Craft Our Technology craft brings together delivery specialists, architects, engineers, and platform experts who design and implement solutions that help healthcare brands connect with patients and professionals. We focus on delivering scalable, compliant, and user-centered technology across web, CRM, data, and engagement platforms while partnering closely with PMO and cross-functional teams to support consistent, high-quality delivery.

Job Description This role guides the delivery of complex technology solutions across web, CRM, and omnichannel ecosystems. The Associate Director acts as a bridge between technology and delivery teams, ensuring projects are planned, executed, and launched with clarity, quality, and operational consistency. The role partners across technology crafts, PMO, and client teams to translate requirements into scalable solutions that support healthcare brands and their audiences.

What You’ll Do

Lead day-to-day delivery across multiple technology projects, ensuring alignment on timelines, scope, and budget.

Drive consistency and quality across all delivery phases, including planning, build, testing, and launch.

Define technical task plans and collaborate with PMO on project scheduling, dependencies, and resourcing.

Review requirements and technical documentation to ensure clarity, feasibility, and completeness.

Partner with teams to track risks, manage delivery challenges, and support scalable, compliant technical solutions.

Qualifications Required

7+ years delivering web, CRM, or omnichannel technology solutions, ideally in healthcare or regulated industries

Experience managing cross-functional technology teams and multiple concurrent workstreams

Ability to interpret and communicate technical requirements, documentation, and design assets

Strong collaboration skills across creative, strategy, and technology partners, including client-facing discussions

Familiarity with web and CRM platforms such as Veeva, Salesforce, Adobe Experience Manager, or Contentful

Ability to stay organized, adapt to changing priorities, and maintain focus in a fast-paced environment

Desired

Experience supporting pharma marketing or medical‑affairs programs

Background as a business systems analyst

Knowledge of healthcare compliance, privacy, or FDA‑related standards

Experience in technology consulting or omnichannel program delivery

Familiarity with healthcare data standards or marketing‑operations workflows

Experience integrating AI tools into daily or project-based work

Additional Information Our Commitment to Inclusion: Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us. Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.

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