Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The
General Manager
is responsible for the efficient, professional and profitable operation of the assigned venue. In addition to managing the day to day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena/Complex. This position is responsible for the development, coordination and management of all aspects and strategies for the arena's entertainment events.
This role pays an annual salary of $140,000-$160,000 and is bonus eligible.
Benefits for Full-Time roles
Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).
This position will remain open until May 15, 2026.
About The Venue
Welcome to
Vancouver Island Conference Centre , an award winning convention centre with 38,000 square ft of space available. This versatile space can be customized to fit conferences, meetings, tradeshows and weddings.
Responsibilities
Evaluates existing policies and procedures and recommends improvements that will better reflect the needs of the facility and/or improve the efficiency and safety of operations
Oversees and approves all activities regarding maintaining and operating the facility
Conducts weekly staff meetings
Oversees and approves a detailed operating budget
Responsible for recruiting, training, supervising, and evaluating Director level staff
Establishes and maintains effective working relationships with civic organizations, city personnel, media, lessees, employees, and the public
Aggressively promotes the use of the facility to maximize its utilization and negotiates lease agreements as determined necessary and in the best interests of the facility
Oversees the development of standard operating procedures for all operational functions of the facility, e.g., marketing, finance, box office, maintenance, administration, food and beverage, and related areas
Oversees the preparation of required and necessary reports/records for the city and/or corporate
Meets regularly with Director of Operations to discuss event and back-of-house needs and issues
Meets regularly with Director of Finance to discuss all financial information and issues
Meets regularly with Director of Partnerships to discuss sales issues and needs
Meets regularly with Director of Marketing to discuss publicity, show promotion and Group Experiences issues and needs
Meets regularly with Assistant General Manager to discuss overall facility issues
Meets regularly with City Contract Administrator to discuss operation and budget of facility
Other duties as assigned by RGM and SVP
Qualifications
Degree from an accredited college or university with major course work in business, facility management, public administration or related fields required.
Minimum of 5-7 years progressive and responsible experience in the supervision and/or management of a large multi-purpose facility.
Active membership and participation in the International Association of Venue Managers is also required
The ability to research, develop and maintain relationships with artist agents, artist management as well as local, regional and national promoters.
Proven leadership skills
Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning, facility operations, budget preparation and personnel management
Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
Ability to express ideas clearly through both oral and written communication
Superior Sales and Marketing skills
Knowledge of budget preparation and control
Considerable knowledge of safety regulations and other Federal, Provincial or local laws and regulations
Effectively work under pressure and meet tight deadlines in a fast-paced environment
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
Ability to make sound business/operations decisions quickly and under pressure.
Ability to speak, read, and write in English.
Solid working knowledge of computer applications: Microsoft office and Venue Pro.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
Possess valid Alcohol Service Certificate (Serving it Right).
Possess thorough working knowledge of all applicable alcohol service policies, safety standards, etc. pertaining to Oak View Group .
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
Ability to work independently with little direction.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our
people , improves our
service , and raises our
excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
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