Hardware Systems Reliability Engineer

Location: Toronto (Hybrid. Regular in-office presence required for hardware testing.) A hands-on technical role focused on validating, stress-testing, and strengthening the full hardware-software systems that power our autonomous retail platform.

About Micromart Micromart is building the platform for unattended retail. We empower entrepreneurs to turn any location into a retail opportunity, from offices and condos to gyms, hotels, and other shared spaces. Our focus is on giving entrepreneurs powerful tools that are simple to use, while delivering a fast, intuitive shopping experience for shoppers.

Often described as Shopify for physical commerce, Micromart provides the infrastructure that powers unattended retail in the real world.

Our Team Micromart launched just over a year ago and is now used in thousands of locations across North America. We’re a small and growing team working closely across product, platform, and smart store systems, from design through production.

Work here is end to end. That means thinking through problems, making pragmatic tradeoffs, shipping changes, and improving systems over time. As we scale, quality and reliability matter more than ever, and this role plays a key part in that.

How you can help As a Hardware Systems Reliability Engineer, you will define what reliability means at Micromart across the full hardware and software system.

You will own system-level QA and release confidence for changes that impact hardware, edge devices, payments, vision systems, and connected components. When a feature crosses hardware and software boundaries, this role ensures it works in the real world.

This is a systems-first role that combines hands‑on validation with reliability‑focused engineering work. You will spend time testing cabinets, simulating real‑world conditions, reproducing failures, analyzing logs, validating Android builds and device‑side changes, and working closely with engineers and external partners to continuously raise the reliability bar.

Our smart stores operate 24/7. Entrepreneurs and shoppers depend on them to work every time.

At Micromart, you will Own System-Level Validation

Own QA for features that cross hardware and software boundaries, including smart locks, payment terminals, cameras, eTags, edge devices, and Android builds that interact with physical systems

Define and enforce what “release ready” means for hardware and edge system changes

Develop and refine hardware and systems validation procedures as architecture evolves

Ensure firmware updates, BIOS changes, hardware revisions, and vendor SDK changes do not introduce regressions before rollout

Test Real-World Conditions

Test end-to-end flows across hardware, embedded Node.js services, networking infrastructure, payments, vision processing, and cloud APIs

Simulate real-world scenarios such as internet loss, degraded connectivity, Bluetooth instability, USB device failures, power interruptions, and router instability

Validate revenue‑impacting systems including payment authorization flows and vision‑based order processing under real‑world conditions

Investigate and Resolve Field Issues

Reproduce customer‑reported and fleet issues in a controlled environment

Investigate issues such as payment preauthorization failures, vision detection or review inconsistencies, temperature alarms, memory leaks, LCD burn‑in, USB device instability, and connectivity problems

Analyze logs and fleet health data to determine root causes and quantify impact across deployments

Document findings clearly and partner with engineering to drive long‑term fixes

Improve Reliability and Support Engineering

Collaborate directly with technology partners to elevate issues and validate fixes

Collect and provide structured technical evidence to support investigations

Build small tools or scripts to improve fleet visibility and diagnostics

Contribute targeted reliability improvements directly to device‑side services and infrastructure, including writing and shipping code changes in TypeScript, Node.js, or related tooling when appropriate

Partner closely with engineers to design and implement long‑term fixes for systemic reliability issues

Technology Stack You will work across a distributed system that includes:

Linux-based edge computers running Node.js services (TypeScript)

Android applications interacting with device‑side services

USB cameras, Bluetooth eTags, payment terminals, routers, and other connected hardware

Cloud APIs and backend services built in TypeScript

Fleet management and remote device monitoring tools

What you bring to the team

Experience working with hardware and software systems such as IoT devices, robotics platforms, embedded Linux systems, or device fleets

Strong software fundamentals and comfort reading, understanding, and debugging production code, ideally in TypeScript or Node.js

Experience debugging issues on Linux‑based devices including logs, processes, memory usage, and networking behavior

Familiarity with device‑level components such as USB cameras, routers, SIM connectivity, and embedded Linux systems

Solid understanding of networking fundamentals including DNS, DHCP, NAT, and connectivity troubleshooting

Strong investigative mindset with a focus on root cause and durable solutions

Ability to reason about distributed systems where hardware, edge services, and cloud APIs interact

Comfort taking ownership in a fast‑paced startup environment

Nice to have

Experience with Raspberry Pi or embedded Linux systems

Experience validating firmware updates

Experience working with payment devices or IoT fleets

Ability to write tooling in TypeScript, Bash, Python, or C

Experience working with embedded or edge computing devices with hardware acceleration or vision processing workloads

Experience in high‑uptime, real‑world production systems

Startup or high‑growth company experience

Our Values We are driven by ambitious, mission‑focused thinking and a deep commitment to earning customer trust. We value craftsmanship, simplicity, and quality, and we are intentional about how we build and the problems we choose to solve.

We are problem solvers first, builders second

We care deeply about durability and real‑world reliability

We value ownership and accountability

Reliability and security are non‑negotiable

We move fast, but we build to last

Why Micromart Quality and reliability are foundational to Micromart’s platform. Our smart stores operate continuously, and entrepreneurs and shoppers depend on them to work every time. This role directly impacts uptime, customer trust, and system resilience. You will not just test features. You will define and raise the reliability standard across thousands of real‑world deployments.

We believe software should empower people to build real businesses in the physical world. Micromart exists to give entrepreneurs practical, durable tools to create opportunity where people live and work. Your work will directly support that mission.

This year marks a major growth phase for Micromart. We’ve built the core smart store product and the platform that powers it with a very small team. Now we’re focused on scaling, shipping new capabilities, and raising the bar on product quality and our technical stack. If you enjoy owning real systems and pushing them to the next level, there’s a lot to dig into.

What We Offer

Competitive salary and equity

Health, dental, and vision benefits for employees and dependents

Monthly fitness or wellness stipend

Hybrid work environment with access to our Toronto office

Meals provided when working from the office

Centrally located downtown office near Union Station

The opportunity to own reliability in a rapidly scaling hardware and software company

Micromart is an equal-opportunity employer and welcomes applicants from all backgrounds.

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