Customer Service Advisor

Description Emballages Carrousel is a leader in packaging solutions, since 1971 in the province of Quebec. To work at Emballages Carrousel means working for a

local family busines

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that offers a unifying, rewarding and stimulating work environment, as well as promoting human relationships. It also means to work together to reach a common goal; preserving our planet resources for today, but also for generations to come. Come join us and together, let’s provide a better tomorrow. So, come join us as a customer service advisor at the Customer Excellence Centre and together let's preserve the world of tomorrow.

Reporting to the Senior Director of the Customer Excellence and Pricing Management Center, the incumbent will be responsible for customer service regarding the sale of food, sanitary, cleaning, and industrial packaging products. They will act as a resource person and provide advice on all product and pricing questions within pre-established parameters. They will liaise between customers and sales representatives and perform all other related administrative tasks. The position will be based in Ottawa - 1201 Logistics Private, suite 101.

Responsibilities

Answer incoming calls and welcome customers at the service counter;

Advise customers on products and pricing according to established guidelines;

Enter orders and returns into the computer system;

Promote products and ensure ongoing customer satisfaction;

Perform various administrative tasks to support daily operations;

Act as a liaison between clients and the sales team to ensure prompt and accurate communication;

Maintain detailed and organized records of customer interactions;

Collaborate with internal departments to effectively resolve customer issues;

Perform any other related tasks.

Advantages

Group insurance coverage

3 weeks of vacation

Telemedecine

Clothing provided

Employer's participatory RRSP

Social activities

Mobile holidays

Volunteer day

Employee Assistance Program

Bonus program

On-site parking

Talent referencing

Employee discount

Note

Permanent and full time position;

Monday to Friday / 37,5 Hours / weekly;

7:30am to 4:00pm in person.

Disclaimer The masculine gender is used as a generic for the sole purpose of not weighing down the text.

Only those whose applications are accepted will be contacted.

Requirements

College diploma in administration and/or sales or equivalent;

1 to 2 years’ experience in customer service or administration;

Bilingual (English / French);

Written and spoken bilingualism (advanced level of English since the position involves frequent exchanges with suppliers located outside Quebec, mostly Anglophone, about 60% of the time);

Good knowledge of food and industrial packaging products (an asset);

Able to work in a computerized environment and use various software (Office Suite, Excel, CRM, KPI, Microsoft NAV);

Ability to identify, understand customer needs and provide appropriate advice;

Excellent communication skills;

Autonomy, versatility and attention to detail;

Ability to meet objectives and manage several priorities at once.