Client Partner, Information System and Knowledge Management

Salary

The salary range for this position is CAD $38.12 - $54.80 / hour

Job Summary Bring your demonstrated knowledge to this exciting opportunity as a

Client Partner, Information System and Knowledge Management

with Fraser Health’s People Informatics team. In this role, you will be responsible for managing, coordinating and providing expert guidance and technical leadership to support the business needs of the team.

Key Responsibilities

Consult with leaders in Employee Experience portfolio to provide guidance, technical resources and expert advice to support the business strategy, operation workflow, system needs through the use of innovative approaches, and discussions on future system requirements.

Develop processes and applications to improve workflow, efficiencies and effectiveness.

Conduct business process analysis, system/work analysis, determine application code specifications and test the performance of systems.

Act as the business expert to provide guidance and resources within and outside of Fraser Health regarding data generated through the specialized Employee Experience information systems.

Identify and use/load data from other source information systems to maintain the data integrity of the Employee Experience Information Systems. (e.g., Meditech seniority, sick and vacation banks to be used for ESP Scheduling system).

Ensure all solutions and tools are initially planned to meet all Privacy, Security and Architecture requirements.

Facilitate communication between vendors and Employee Experience representatives/partners and Privacy, Security, and Architecture. Ensure forms and documents are completed by the vendor/EE staff as required.

Develop tracking systems, prepare reports and conduct post-implementation project reviews.

Assess project results and internal methodologies and make recommendations on improvements to operations; coordinate monitoring and reporting on key quality/performance indicators for the business area.

Work with vendors to provide ongoing support, training and maintenance of the systems within Employee Experience.

Liaise with FH Information Management and vendors to resolve technical issues and monitor performance of the operation systems to ensure standards are followed and operational requirements are met.

Coordinate teams from FH Information Management/vendor/supplier to resolve problems and develop customized solutions consistent with user, department and operational needs.

Education and Experience

Bachelor's degree in Health Information, Business Administration, Computer Science, Software Engineering.

Five (5) years of related experience in a large complex organization.

An equivalent combination of education, training and experience may be acceptable.

Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Client Partner, Information System and Knowledge Management is responsible for managing, coordinating, and providing expert guidance and technical leadership to support the business needs to the Fraser Health People Informatics Systems. Provides project coordination services to ensure that system solutions and tools align with the organizational needs. Works with service providers and external vendors to establish timeframes, identify expectations, and review/assess products and solutions. Prepares education and assists with roll out of system modifications to users.

Responsibilities

Consult with leaders in Employee Experience portfolio to provide guidance, technical resources and expert advice to support the business strategy, operation workflow, system needs through the use of innovative approaches, and discussions on future system requirements.

Develop processes and applications to improve workflow, efficiencies and effectiveness; conduct business process analysis, system/work analysis, determine application code specifications and test the performance of systems.

Act as the business expert to provide guidance and resource within and outside of Fraser Health regarding data generated through the specialized Employee Experience information systems; identify and use/load data from other source information systems to maintain the data integrity of the Employee Experience Information Systems. (e.g., Meditech seniority, sick and vacation banks to be used for ESP Scheduling system).

Ensure all solutions and tools are initially planned to meet all Privacy and Security and Architecture requirements. Facilitate communication between vendors and Employee Experience representatives/partners and Privacy, Security and Architecture. Ensure forms and documents are completed by the vendor/EE staff as required.

Develop tracking systems, prepare reports and conduct post-implementation project reviews; assess project results and internal methodologies and make recommendations on improvements to operations; coordinate monitoring and reporting on key quality/performance indicators for the business area.

Work with vendors to provide ongoing support, training and maintenance of the systems within Employee Experience; liaise with FH Information Management and vendors to resolve technical issues and monitor performance of the operation systems to ensure standards are followed and operational requirements are met.

Coordinate teams from FH Information Management/vendor/supplier to resolve problems and to develop customized solutions consistent with user, department, and operational needs.

Establish service contracts and create business cases with Information Management and vendors. Identify, review and establish time frames, work frames and costs of projects. Monitor and review test and go‑live processes. Review and assess programming and systems delivered by external vendors. Accept or return for further work and approve final products and invoices for payment.

Prepare start‑to‑finish spectrum of assistance in the roll‑out of processes and systems education to super users from the business (technical documentation, user training material, information sessions and presentations).

Assess internal and external Employee Experience customer information and service needs; work within the strategic goals to develop and recommend service and information delivery process and systems.

Participate in developing, implementing and reviewing technical standards for acquiring and maintaining computer hardware, software and systems; monitor compliance to standards within the areas of responsibility.

Research, evaluate and recommend new and emerging technology by maintaining knowledge of current trends and advancements in the field; provide input and assist in reviewing vendor/supplier requests for proposal for on‑going products and services.

Qualifications Education and Experience Bachelor's degree in Health Information, Business Administration, Computer Science, Software Engineering and/or a related study or equivalent combination of education, training and experience. Five (5) years of related experience in a large complex organization or an equivalent combination of education, training and experience.

Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

Advanced knowledge of information management, business processes, technologies and applications.

Knowledge of all components of a technical architecture.

Ability to translate business needs into application architecture requirements.

Ability to quickly comprehend the functions and capabilities of new technologies.

Demonstrated knowledge of the project management process and the systems development life cycle.

Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic and the ability to understand the long‑term and short‑term perspectives.

Ability to develop innovative system/computing technology approaches and solutions for customer business needs.

Demonstrated decision making ability within complex and diverse issues.

Ability to operate related equipment including applicable software applications.

Physical ability to perform the duties of the position.

About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People – those we care for and those who care for them – are at the heart of everything we do. Our hospital and community‑based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care.

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