Assistant Credit Manager (0326)

Overview Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

Role The Senior Credit Manager's right-hand, the Assistant Credit Manager

plays a key leadership role in the Credit Department, overseeing credit operations and team performance, driving strategic initiatives, and ensuring effective account management, collections, and claims in alignment with Trail's policies. You will lead daily activities, resolve complex credit issues, and support evaluations across diverse portfolios, including Single Family, Apartment Replacement, and Retail Net 30 accounts.

What People Say About You You're a confident, strategic thinker who leads by example and thrives in dynamic environments. You excel at mentoring others, resolving escalated issues, and making sound credit decisions that protect the business while fostering long-term customer relationships. You're driven by process improvement and cross-functional collaboration.

Responsibilities

Oversee daily operations of the credit team, ensuring accuracy, efficiency, and compliance.

Support and coach credit team members, providing guidance on escalations and account management.

Perform and review credit evaluations for new and existing customers.

Partner with internal stakeholders (sales, operations, finance) to align credit practices with business goals.

Manage high-risk accounts, assist with collections, and recommend credit limits or holds.

Review purchase orders, terms, contracts, and documentation for accuracy and policy compliance.

Lead and facilitate credit-related training initiatives across departments.

Support the Senior Credit Manager with strategic planning, reporting, and special projects.

Contribute to account reconciliations and cash application processes as needed.

Identify process inefficiencies and propose solutions for improvement.

Represent the credit function in internal meetings and customer discussions when required.

Requirements

Several years of experience in credit and collections, including supervisory or leadership experience

Strong analytical and decision-making skills

Excellent communication and interpersonal abilities

In-depth understanding of credit policies, risk evaluation, and documentation

Proven ability to coach and develop team members

Highly organized with strong attention to detail

Proficient in Microsoft Office, especially Excel

High level of accountability and ownership

The experience we like to see

Experience in retail, distribution, or a customer-facing industry

Bachelor’s degree in Business, Finance, or a related field

Experience with ERP systems and reporting tools

Project coordination and process improvement experience

Work Environment

On-site at Richmond Head Office

Monday to Friday, 8:30 AM – 5:00 PM

Why Join Trail?

Vacation + PTO

Generous Employee Discounts

Employee Recognition Program

Gym Membership Discounts

Professional Development Support

Career Growth & Advancement Opportunities

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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