General Manager

We are looking for a seasoned

Hotel General Manager

to oversee all staff, budgets, and operations of the local business unit. The General Manager’s responsibilities include managing between departments and resolving issues, ensuring guest satisfaction and safety, and hiring and training staff. Our ideal candidates are experienced hospitality professionals who can inspire and lead their team to consistently deliver top‑notch customer service. Ultimately, the role of the Hotel General Manager is to ensure our hotel meets and exceeds guest expectations while also driving the hotel’s profitability.

Responsibilities

Plan and manage all hotel operations to achieve customer satisfaction, quality service, compliance with corporate policies and maximize profit

Develop and implement business strategies, policies and procedures for the hotel

Prepare and manage budgets and monitor revenues and expenses and control costs

Interview, hire, train, guide, and manage hotel personnel and monitor their performance

Resolve customer complaints / issues in a timely manner to maintain high customer satisfaction rates

Inspect hotel premises to ensure they meet safety and cleanliness standards

Maintain relations with outside contacts such as guests, regulatory agencies, competitors, and other members of the local community

Develop and implement marketing strategies to promote the hotel and its services

Prepare detailed reports on the hotel’s business performance

Conduct regular meetings with department heads to discuss and review operational issues and trends

Requirements

The selected candidate must have exceptional leadership and management skills to oversee all operations and employees in the hotel.

Excellent communication skills to effectively interact with guests, employees, and stakeholders.

Strong understanding of hotel management software, and ability to analyze and interpret financial information for budgeting and forecasting.

Ability to ensure that all services meet the highest possible standards, and to implement and monitor procedures for guest safety and comfort.

Strong interpersonal skills to build and maintain relationships with guests, encouraging repeat business.

Conflict resolution and problem‐solving skills to handle guest or staff complaints and issues efficiently and effectively.

Proven customer service experience with a focus on creating an exceptional guest experience.

Ability to multitask and manage multiple operations simultaneously.

Sound knowledge of local laws, regulations and guidelines related to hotel operations.

Financial acumen to oversee budgeting, reporting, planning and auditing.

Experience in strategic planning and business development.

Qualifications

Proven work experience as a Hotel General Manager or similar role

Experience with hotel management software and Point of Sale (POS) systems

Solid understanding of hospitality procedures and best practices

Knowledge of hotel operations, including marketing, housekeeping, and guest relations

Ability to effectively manage and motivate staff

Strong business acumen with a strategic ability to analyze market trends and competitor activity

BSc degree in Hotel Management, Hospitality, Business Administration or relevant field

Additional Information Work Environment:

Hotel setting. Schedule varies and often includes evenings, weekends, and holidays. Some travel may be required for corporate meetings or events.

Reporting Structure:

Reports to the Corporate Director of Hospitality and the Ownership.

Salary:

Salary is based upon candidate experience and qualifications, as well as market and business considerations.

Pay Range:

$50,000 minimum to $70,000.00 maximum

Employment Type:

Full-time

Equal Opportunity Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Application Instructions:

Please submit your resume and a cover letter outlining your qualifications and experience to careers@dass.ca

Aiden uses Workwolf’s AI‑enabled tools to sort and screen applications based on job‑related criteria. All hiring decisions involve human review.

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