Customer Solution Manager, Infrastructure

Customer Relations Manager – Success Manager We are looking for a Success Manager (CSM) who will serve as the main point of contact for after‑sale support for a group of assigned clients. The successful candidate will be a strategic thinker and self‑starter with high initiative and drive.

Essential Duties and Responsibilities

Personally accountable for the relationship and success of our largest clients.

Understand different business environments and the issues that affect individual clients.

Monitor client KPI’s and determine needed change to improve program success.

Present ideas, strategies and solutions to mid‑level and senior‑level executives to influence decisions.

Lead meaningful strategy discussions with the ability to clearly and concisely “tell the story.”

Collaborate with other roles and departments across the company.

Manage the day‑to‑day relationship with main client contacts of our largest clients.

Develop solid relationships with clients to allow long‑term partnerships to flourish (retention).

Provide exceptional technology expertise.

Qualifications

Bilingual French/English is a MUST!

Strong client‑service skills with the ability to develop trust and genuine relationships with clients.

Delivers service, recommendations and projects when, where and how clients need them; explores alternate options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.

Effective project‑management skills and familiarity with project‑management tools and best practices.

Ability to work well in both a team atmosphere and independently.

Ability to question current processes and identify new, more efficient solutions.

Above‑average computer skills, including proficiency in the Microsoft Office suite and web‑based applications.

Compensation & Benefits $60,000–$70,000 plus bonus – OTE $70K–$80K (CAN). Full benefits, pension, etc.

#J-18808-Ljbffr