Customer Service Representative (Residential / Adjuvant, 6‑Month Contract –Boisbriand)

Under the mandate of the Vice President of Customer Experience and the Customer Service Manager, and in collaboration with the Customer Service Team Leader, a Customer Service Representative is responsible for managing the following tasks:

RESPONSIBILITIES

Receive customer or Sales Representative orders, enter orders, process payments, and transfer orders to the logistics team.

For each order, verify products, quantities, prices, shipping dates, and any special requirements, including export documents and technical documentation when applicable.

Coordinate with team leaders, production, and inventory planning to ensure products are delivered on time.

Handle incoming calls and emails and provide existing or potential customers with product knowledge or specifications, order placement, order details, pricing information, or required documentation.

Ensure complete customer satisfaction; when applicable, coordinate with internal teams to finalize cases that may include returns, credits, delays, or claims

Qualifications

Minimum of 2 years of customer service experience

Excellent computer skills (Microsoft Office Suite)

Experience with SAP and Salesforce would be an asset

Bilingual (English and French), spoken and written, although French is not required outside the province of Québec