Software Engineering Manager - Sustaining Engineering

Overview Canonical is seeking a Software Engineering Manager for Sustaining Engineering. This is a globally remote role (location unrestricted unless specified). The Sustaining Engineering team continuously improves open source software by resolving defects reported by customers. The software stack ranges from the kernel to user-space applications and IaaS platforms. The role leads one regional team and reports to the global Director of Sustaining Engineering. Canonical is a founder-led, profitable, growing company with a distributed workforce in 75+ countries and limited office-based roles. Teams meet 2-4 times per year in person in various locations to align on strategy and execution.

Responsibilities

Manage and lead a distributed team of engineers

Hire, coach, mentor, provide feedback, and guide career development

Manage and measure key performance indicators (KPIs), and training

Support timely delivery of bug fixes, patches, and other technical solutions across Ubuntu, OpenStack, Ceph, Kubernetes, Juju, MAAS

Demonstrate Canonical as a customer-facing ambassador

Set and manage expectations with other engineering teams, senior management, and external stakeholders

Advocate and advance modern software development practices

Grow a healthy, collaborative engineering culture aligned with company values

Collaborate with other teams in the organization

Work from home with global travel up to 10% for internal and external events

What we are looking for in you

Professional software delivery experience using C, C++, Go, Python, or similar

Knowledge and passion for software development

Leadership experience organizing and prioritizing complex problem resolution and bug fixes

Experience with version control systems such as Git

Experience with debugging tools such as GDB, Crash, or similar

Strong commitment to testing methodologies and maintainable code quality

Excellent communication skills in English, both verbal and written

Experience with Linux, with a preference for Ubuntu

Experience with Open Source and Open Source business models

People management experience in a support organization is a plus

What we offer colleagues

Distributed work environment with twice-yearly team sprints in person

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations to meet colleagues

Travel upgrades for long-haul company events

About Canonical Canonical is a pioneering tech firm at the forefront of open source. As the company behind Ubuntu, we publish one of the most important open source projects and enable AI, IoT, and cloud initiatives. We recruit on a global basis and uphold high standards for everyone who joins. Most colleagues have worked from home since 2004. Working here challenges you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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