Consultant en mise en œuvre, Services professionnels / Implementation Consultant, Professional [...]

Description

Develop and maintain robust and accurate end-to-end knowledge of processes and applicable procedures

Assist in the monitoring of project-related issues or escalations and build response strategies and actions to address issues

Facilitate the requirements gathering of customer workflows to complete the system designs

Utilize core knowledge to perform analysis of client workflow and processes. Generate recommendations to optimize usage and integration of various third-party software. Present recommendations to client and work with client to agreement on an implementation plan

Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes

Train the customers on the use of the software using a variety of platforms

Utilize a CRM system for issues tracking and resolution

Develop client facing implementation training manuals and guides

Assist in the monitoring of project-related issues or escalations and build response strategies and actions to address issues

Work with the project team to ensure on time deliverables for the entire project

Work with IT project teams and business units to help gather business requirements to aid in the design and development of software applications

Understand and meet Harris Healthcare goals regarding implementation, revenue, and performance metrics

Other duties as assigned

What we are looking for

Bilingual - French and English, as this role is expected to work closely with customers in the province of Quebec and internationally

BS or higher degree in a Clinical field preferred

Ability to travel to the client site up to 50% at key times

Excellent interpersonal and communication skills including effective listening, strong presentation skills, and ability to convey complex information in easy-to-understand terms both in writing and verbally

Must adapt to varied situations and multi-task during complex implementations with varied priorities and objectives

A self-driven and resourceful individual who proactively seeks solutions

Experience with Smartsheet, Confluence, JIRA, and CRM systems

Experience with Microsoft Office (Excel, Word, PowerPoint, etc.)

What would make you stand out

Experience with healthcare workflows within the Quebec healthcare system

Strong functional expertise in at least one healthcare module or product area, with the ability to translate clinical workflows into system configuration

Prior experience implementing health information systems (EHR/EMR) and a solid understanding of hospital operations.

Harris is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We encourage applications from all qualified candidates, including women, persons with disabilities, Indigenous peoples, and members of visible minority groups. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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