Director, Release Management & TCOE

Director, Release Management & TCoE Location: 100 Queens Quay East, 9th Floor, Toronto

Number of Openings: 1

Pay: $104,558.00 - $200,697.00

About The Role Are you passionate about testing methodologies and software and service releases? Reporting to the Vice President of IT Infrastructure and Operations, you will oversee all aspects of software testing, quality assurance, and release management processes within LCBO. You will provide leadership to the TCoE and Release Management teams, promoting a culture of collaboration, innovation, and continuous improvement. The Director will develop and implement strategic plans for the teams to be aligned with organizational goals. Ensure that the TCoE teams' efforts are comprehensive and effective in identifying defects and ensuring software quality. The Director will work with the Release Management team and cross‑functional teams to plan and schedule software releases and manage test environment usage ensuring alignment with business priorities and customer needs. If you enjoy driving continuous improvement initiatives to optimize and integrate testing and release management processes, tools, and methodologies, then this is the role for you!

Testing Services Function (30%)

Oversee the planning and execution of the Testing Centre of Excellence (TCOE) and software testing activities, including functional testing, regression testing, performance testing, and user acceptance testing.

Ensure that testing efforts are comprehensive and effective in identifying defects and ensuring software quality.

Drive Automation and Performance Testing process adoption across all project, application and service delivery teams.

Release Management (30%)

Manage the end‑to‑end release management process, including environment assignments, release planning, coordination, and deployment activities.

Collaborate with cross‑functional teams to plan and schedule software releases, ensuring alignment with business priorities and customer needs.

Continuous Improvement (25%)

Drive the adoption and integration of new and modern Testing and Release processes.

Drive the adoption of Testing as a Service (TaaS).

Mentor team members, empowering them to adopt and integrate processes.

Identify opportunities for automation, streamlining, and efficiency gains in testing and release activities.

Planning and Financials (15%)

Take accountability for managing, planning, and forecasting the annual operating budget for the IT Service Management portfolio, ranging from $5‑10 M+.

Manage and analyze financial, business, and operational information to identify insights, areas of improvement, and strategic and financial impacts.

Monitor and report on all relevant metrics and key performance indicators (KPIs).

About You

Bachelor's degree in Computer Science, IT or equivalent job‑related experience.

8+ years of experience in Application, IT testing and release management roles, with at least 3 years in a leadership or managerial capacity.

Deep understanding of software testing principles, methodologies, and tools.

Certification(s)/designation(s) in ITIL, CAST (Certified Associate in Software Testing), ISTQB Certification, CMST (Certified Manager of Software Testing), or CSTE (Certified Software Tester).

Benefits

Health/Dental Benefits

Access to an Employee & Family Assistance Program

A defined benefit pension

Discounts on products and services via Workperks.

Work Hours 36.25 hours per week

Union / Non-Union Non‑Union

Job Posting End Date December 31, 2026

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation. Please submit your resume via Workday by 11:59 pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.

If you have any questions concerning the LCBO’s collection and use of personal information, please contact the Freedom of Information and Privacy Office.

#J-18808-Ljbffr