General Manager

Summary The General Manager is responsible for overseeing all Sky Cafe local base operations. A strong business acumen is essential to this role.

Job Responsibilities

General Manager Job Duties:

Promote and embody the company core values, ensuring all team members are committed

Responsible for providing a safe and secure work environment for all employees

Promote a Safety-First environment within the workplace

Prepare and deliver monthly forecast for all flight activities and base expenses

Manage corporate financial expectations to maximize profit to budget

Participate in annual budget preparation

Attend regular QBR’s with clients to represent your base

Participate in RFP’s as it relates to your station

Manage and review Daily Labour Percentage (DLP) /Revenue performance and adjust accordingly

Manage and maintain carrier/company KPI expectations

Engage in regular employee/leadership engagement meetings

Ensure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)

Adhere to all policies and follow established procedures

Participate in required meetings, providing input and recommendations

Conduct appropriate Operational/Safety briefings

Conduct training and provide ongoing training support to all staff.

Perform audits ensuring all employees are following Company policies and procedures

Communicate regularly with your Director as it relates to the operation

Communicate regularly with all airline customers to foster strong relationships

Attend weekly/bi-weekly/monthly customer engagement meetings

Prepare and be able to present financial and operational metrics regularly

Accountable for meeting or exceeding all safety, financial, and operational objectives

Assess and develop leadership to maximize potential (succession planning)

Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.

Identify high potentials (HIPOTS) for future growth and development within the company

Actively participates in the Safety Management System (SMS)

Ensure GPET incident report (Safety Management System – SMS) is generated and sent out within 3 hours of occurrence

Ensure all required training is completed to company standard

Perform all functions of all operational positions, as needed

Delegate job duties as required and ensure completion

Ensure timely execution of all required duties and expectations

Travel from time to time to alternate locations to provide guidance and support

Perform other duties as assigned

Work Environment

Exposure to extreme temperature changes and noise

May be required to work in a cold room of 4 degrees or less for extended periods of time

Must be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per the physical demands analysis for the task at hand

Regular standing, bending, and lifting during shift

Must be able to work at heights up to 25 feet or more depending upon type of aircraft

Able to perform job duties outside in all weather conditions

Core Competencies

Efficiently work as part of a team, as well as independently without direct supervision

Effective verbal and written communication skills, with individuals at all levels of the organization

Strong financial management background

Ability to thrive and adapt in a fast-paced environment

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Excellent prioritizing, time management and organizational skills

Proficient in Microsoft Excel, Word, G Mail, Google Drive

Attention to detail in all areas of work

Confident, consistent, decisive personality

Willingness to learn and adapt to a changing work environment

Ability to ensure confidentiality of sensitive information

Strong skills in conflict resolution

Possess a strong safety focus

Strong customer service mindset

Ability to organize and manage multiple priorities

Excellent interpersonal skills and a collaborative management style

A demonstrated commitment to high professional ethical standards and a diverse workplace

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