Audience Services Manager

Application Deadline: February 28, 2026

About Ballet BC Ballet BC is an internationally renowned contemporary dance company led by Artistic Director Medhi Walerski. With a company of 20 dancers, we present bold new work by Canadian and international choreographers and tour nationally and internationally alongside our regular performance season in Vancouver. As the largest dance organization in British Columbia, we are committed to artistic excellence, community connection, and expanding access to dance.

The role Ballet BC is seeking an experienced, customer-focused Audience Services Manager to lead all ticketing operations and deliver an exceptional patron experience. Reporting to the Director of Marketing and Communications, this role is responsible for subscription and single ticket sales, CRM and ticketing system management, reporting, and overseeing Box Office operations for performances.

Key responsibilities Oversee subscription and single ticket sales, including renewals, fulfillment, exchanges, refunds, and inventory management Act as the primary point of contact for subscribers and ticketing inquiries (email, phone, and in-person) Build and manage all performance events within the ticketing system Administer the Leap Event Technology ticketing and CRM platform Generate patron, sales, and financial reconciliation reports Support pricing strategy, house scaling, and revenue optimization initiatives Coordinate VIP, sponsor, media, staff, and donated ticket allocations Collaborate with Marketing on subscriber communications, retention, and sales campaigns Set up and oversee on-site Box Office operations, including staff coordination and venue liaison

Qualifications 3–5 years’ experience in audience services, box office, or front-of-house roles (managerial experience preferred) Experience with ticketing systems, CRMs, and patron data management Strong understanding of subscription campaigns and single-ticket sales Experience with financial reconciliation and reporting Exceptional customer service and communication skills Experience supervising staff and coordinating front‑line teams Strong organizational and project management skills with the ability to manage multiple priorities Proficiency in Microsoft Office, particularly Excel Knowledge of the performing arts sector is an asset

This is an opportunity to play a key role in shaping the audience experience at one of Canada’s leading contemporary dance companies, working in a collaborative, creative, and community‑focused environment.

To apply, please submit your CV and cover letter to careers@balletbc.com by February 28, 2026.

Ballet BC is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace. We thank all applicants for their interest; only those selected for an interview will be contacted.

#J-18808-Ljbffr