Solution Consultant

About Us Here at Valiantys, we are one of the world’s largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries as they adopt ITSM, Agile at Scale, and modern work management practices.

Our teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on Atlassian tools and best practices.

Purpose The

Solution Consultant

acts as a trusted advisor to our customers, guiding them from problem definition through solution design and adoption. This roleis responsible forleading discovery, shaping solution approaches, and ensuring that business intent is preserved throughout delivery.

Working closely with Technical Consultants and Project Managers, the Solution Consultant bridges business strategy and technical execution, helping customers realize measurable outcomes from their Atlassian investments.

Responsibilities Customer Discovery and Advisory

Lead discovery workshops to understand customer goals, challenges, and success criteria.

Develop a deep understanding of customer strategy, organizational maturity, and operating context.

Build trusted relationships with customer stakeholders by providing clear, outcome-focused guidance.

Solution Design andRoadmapping

Translate business needs into high-level solution designs, roadmaps, and blueprints.

Map customer requirements to Atlassian tools including Jira, Confluence, Jira Service Management, and Jira Align.

Ensure proposed solutions align with best practices in ITSM, Agile at Scale, and Work Management.

Pre-Sales and Opportunity Support

Support pre-sales efforts by contributing to solution scoping, effort estimation, and proposals.

Partner with sales and delivery teams to shape solutions that are bothviableand valuable.

Help articulate solution value in a way that aligns business outcomes with platform capabilities.

Delivery Partnership and Ownership

Act as solution owner throughout delivery, ensuring continuity between design intent and execution.

Partner closely with Technical Consultants and Project Managers to enable smooth handoffs and successful outcomes.

Maintain focus on business value realization throughout the delivery lifecycle.

Growth, Enablement, and Practice Contribution

Identifyopportunities for optimization, expansion, and follow-on work with existing customers.

Contribute to internal playbooks andsolutioningstandards.

Mentor consultants and support the development of solutioning best practices across the team.

What Success Looks Like

High customer satisfaction and strong advisory impact.

Delivered solutions that are clearly aligned to customer businessobjectives.

Repeat business and expansion opportunities driven by trust and value.

Seamless transition from solution design to delivery execution.

What You Bring Must Have

3 to 6 years of experience in ITSM, Agile, digital transformation consultingor related experience.

Ability to connect technology decisions to business outcomes.

Excellent communication, facilitation, and stakeholder engagement skills.

Experience creating solution designs, roadmaps, or architecture documentation.

Nice to Have

Experience supporting pre-sales or solution engineering efforts.

Familiarity with ITIL,SAFe, or Lean-Agile frameworks.

Atlassian or ITSM-related certifications.

Why join Valiantys?

Sense.

Training.

Flexibility.

What We Offer – Employee Perks & Benefits

Competitive compensation with uncapped commission and performance-based bonus

Comprehensive Health Insurance

401(k) with Company Match

Generous Paid Time Off (PTO) – 4 weeks per year, plus public holidays

Flexible remote work policy (North America-based)

A multicultural and international team environment

This role can be located in Canada or in the United States, preferably East Coast. We offer flexible remote/office hybrid working policy.

Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.

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