Senior Product Manager, AI (eCommerce)

Are you driven by data, measurable results, and continuous improvement? Do you excel in high-performance environments where speed, accountability, and innovation define success? If you’re ready to help shape the future of e-commerce technology, Cymax Group Technologies wants you on our team.

At Cymax Group Technologies, we enable leading brands and retailers to compete and win in the digital marketplace through advanced technology, data-driven insights, and optimized logistics. We are a tech-enabled brand accelerator operating in home, lifestyle, and adjacent categories. Our proprietary platforms—Channel Gate and Freight Club—combine automation, AI, and more than two decades of e-commerce expertise to streamline multi-channel selling, increase operational efficiency, and drive scalable growth.

We support hundreds of partners across North America, helping them navigate and outperform within complex marketplaces such as Amazon, Walmart, Wayfair, and others. Our focus is simple: deliver performance, remove friction, and create sustainable competitive advantage for our partners.

Recognized as one of Canada’s fastest-growing technology companies, Cymax Group fosters a high-performance culture built on grit, agility, and accountability—where we take ownership, use data to drive clear decisions, think strategically while executing with precision, and consistently raise the bar to deliver results today that position us for tomorrow.

The Role We are seeking a Senior Product Manager, AI, an AI Product Leader, to define and execute Cymax Group’s AI product strategy. This role combines deep AI fluency with strong product management discipline. You will identify high-impact AI opportunities, translate business needs into scalable AI‑powered solutions, and lead cross‑functional teams to bring those solutions into production.

This is a hands‑on AI product leadership role focused on building production‑grade AI systems that drive measurable revenue, margin expansion, and operational leverage.

You will operate at the intersection of data science, engineering, and commercial strategy — transforming proprietary data into defensible AI capabilities.

What You’ll Do AI Product Strategy & Vision Define Cymax Group’s AI product strategy aligned with company growth objectives Identify high-impact use cases across pricing, merchandising, logistics, personalization, supply chain, demand forecasting, content generation, customer support, and B2B enablement Prioritize initiatives based on ROI, feasibility, and scalability

Product Ownership & Execution Own the full product lifecycle for AI initiatives: discovery, validation, roadmap, build, launch, iteration Translate business problems into structured ML/AI product requirements

Partner with Data Science, Engineering, Analytics, and Business teams to deliver production-grade AI systems Ensure models are measurable, monitored, and continuously optimized

Commercial & Operational Impact Define clear KPIs for AI products (revenue lift, margin improvement, conversion rate, cost reduction, automation efficiency) Quantify business cases and forecast impact before development Ensure AI solutions are scalable, maintainable, and embedded into workflows

Governance & Responsible AI Establish best practices for model governance, evaluation, bias mitigation, and data privacy Ensure alignment with company standards, compliance, and ethical AI principles

Cross-Functional Leadership Act as the bridge between technical teams and executive stakeholders Communicate complex AI concepts in clear, business-oriented language Influence roadmap prioritization at the leadership level

Generative AI & Agentic Workflows Identify high-impact Gen AI use cases (content generation, catalog enrichment, pricing insights, customer support automation, supplier copilots) Build human-in-the-loop systems with feedback loops Design hallucination mitigation and trust frameworks Explore agentic workflows to automate multi-step commerce operations

Who You Are 5+ years in Product Management, with significant experience in AI/ML-driven products

Proven track record launching and scaling AI products in production environments Strong understanding of machine learning fundamentals (supervised/unsupervised learning, NLP, recommender systems, forecasting, optimization) Experience working closely with data scientists and ML engineers Ability to evaluate model performance and trade-offs beyond surface-level metrics Strong business acumen — able to tie AI initiatives directly to revenue or efficiency outcomes Experience embedding AI into workflows to drive adoption (not just shipping features) Experience in e-commerce, marketplaces, retail, supply chain, or analytics-driven businesses preferred

Nice to Have Experience implementing generative AI in commercial environments Experience with personalization, dynamic pricing, or recommendation systems Familiarity with experimentation frameworks (A/B testing, causal inference) Prior experience building AI roadmaps from 0→1

What We Offer Impact: Your work will directly influence the success and growth of our business. Growth: Opportunities for professional development and career advancement. Hybrid-First Environment : Embrace flexibility and choice. Culture: A collaborative and supportive work environment where your contributions are valued.

Our Values Our core values are the compass that guides our actions, unites our team, and shapes the future of our company:

Grit & Agility: Forge Ahead, Pivot Fast

Accountability: Bring It, Own It, Commit Go the Extra Mile : We Go Above & Beyond Understand the Map & the Terrain : Master the Details & the Big Picture Data Drives Decisions : Absorb Complexity & Transmit Clarity Think Beyond Today : Tomorrow's Vision, Today's Action

Compensation & Benefits We are committed to transparency in our hiring process. The expected salary range for this role is between $110,000 and $120,000, depending on various factors including experience, skills, training and certifications, market demands, and organizational needs. Our salary ranges are determined by role, level and location.

We offer a comprehensive range of benefits which includes:

Health and wellness support for our team members and their families including an employee assistance program 100% paid health and dental benefits in Canada Paid time off Easy access to online and phone-based counselling services And a hybrid-first flexible work environment.

Accessibility We can provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Join Our AI Journey at Cymax Group! At Cymax Group, we thrive on innovation and entrepreneurship. As an AI-first organization, we are on an exciting journey to continuously grow and evolve our focus on AI, empowering our people at all levels. Our fast-paced environment encourages agility and nimbleness, enabling our team to adapt swiftly to changing market dynamics. We're passionate about continuous learning and growth, offering opportunities for professional development. Our data-driven decision-making ensures we make informed choices that lead to success. If you're excited about making an impact and being part of a dynamic, AI-empowered team, you'll feel right at home here.

Join us and bring your passion for data to drive impactful insights and innovation in our e-commerce journey! Please submit your resume detailing your relevant experience and why you are a great fit for this role.

#J-18808-Ljbffr