Director, SaaS Service Delivery & Customer Success

A Canadian fintech leader is seeking a Director of Service Delivery to build and scale their Service Delivery and Technical Account Management functions. This remote-first position requires candidates with 8-10 years of experience in IT Service Management, particularly within an enterprise SaaS environment. The ideal candidate will define strategies grounded in ITIL best practices and manage client relationships to ensure high satisfaction. This role offers a supportive and high-growth work environment, premium benefits, and inclusive culture. #J-18808-Ljbffr