Manager, Planned Maintenance (Residential Renovation Program)

Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,000 homes. As Ottawa's largest social and affordable housing provider, ranking second largest in Ontario and fourth largest in Canada, we're committed to enhancing tenant well-being through partnerships with local service providers and support agencies. At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018. Together, we're transforming tenants' lives by “providing more than a home, because we care”. What we offer

Joining OCH means

making a meaningful difference every day . We provide opportunities to positively impact

your

community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a

comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more. What we seek

Ottawa Community Housing (OCH) is seeking a dynamic Manager, Planned Maintenance (Residential Renovation Program) to lead the development and delivery of scheduled in-home refurbishment projects across our housing portfolio. Reporting to the Senior Manager, Tenant Experience, this role oversees approximately 20 Maintenance Workers and Coordinators performing larger-scale residential improvements such as flooring replacement, cabinetry installation, door upgrades, tub reglazing, and other interior renovation work in both occupied and vacant homes. This position is not focused on industrial or equipment-based preventive maintenance; rather, it requires a leader with strong hands-on residential construction or renovation experience who brings the technical credibility to guide multi-trade teams, establish clear standards and workflows, and drive quality, productivity, and cost control while enhancing the overall tenant experience. As a Manager, Planned Maintenance, some of the things you will do include

Planned Maintenance Delivery

Oversee the delivery of planned maintenance programs, ensuring work is completed on time, within budget and to quality standards. Plan, schedule, and monitor larger refurbishment projects (e.g., flooring, cabinetry, bathroom fixtures, doors, windows). Coordinate work with Managers, Tenant Experience on both occupied and vacant homes, ensuring tenant well-being and minimal disruption. Ensure staff comply with safety, building, and environmental regulations, as well as OCH standards and specifications. Conduct regular site inspections and quality checks of staff work. People Management

Provide leadership and overall management of staff within areas of responsibility, including assigning, monitoring and evaluating work, setting work plans, priorities and expectations, coaching, developing and motivating staff, and ensuring effective service delivery Identify, plan for and manage human resources needs for assigned area of responsibility, including hiring, termination, discipline, investigations and grievances Ensure the timely investigation, response to, and documentation of all workplace incidents Ensure that own work and the work of all staff aligns with OCH values, interests, plans and objectives Ensure that own work and the work of all employees is carried out in accordance with applicable health, safety and privacy legislation, policies and procedures, and all other legislation, policies and procedures relevant to area of work External / Internal Relationships

Work collaboratively with other OCH departments to coordinate maintenance work. Ensure cross functional collaboration between staff including the identification and sharing of best practices Manage collaborative and results oriented relationships, acting as a respectful, courteous and professional representative of OCH with all work related contacts Participate in management team meetings, departmental and corporate workgroups, committees and initiatives as identified Work in collaboration with other staff in a team approach to service delivery As a Manager, Project Maintenance, you can look forward to

Unique and ever-changing portfolio of projects Opportunities for growth and career development Using your expertise to help bring positive changes to communities that need it the most Fantastic team approach to tenant services Award-winning compensation package What you bring

Education & Experience

A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge, and ability warrant. Completion of a post-secondary education in a related field A minimum of five (5) years of related experience, including experience managing staff Experience managing staff in a unionized environment is an asset Hands-on experience in building maintenance, refurbishment, or construction projects is an asset. A Trades related certification is an asset (e.g., Red Seal) Knowledge

Strong knowledge of refurbishment methods, and planned maintenance processes. Knowledge of relevant building codes, fire and life safety systems, occupational health and safety, and environmental regulations. Knowledge of budgeting, financial monitoring, and resource allocation. Knowledge of OCH standards and specifications related to maintenance service contracts, materials, and supplies Knowledge of the Ontario Fire Code sufficient to direct staff and contractors in complying with the requirements of complex fire safety systems Knowledge of Word, Excel, PowerPoint, Outlook, database applications and other standard corporate software Knowledge of project and time management practices to efficiently administer several projects and deal with competing priorities Understanding of the diverse needs, abilities and social, economic, cultural and other factors present in OCH tenant communities Understanding of the values, vision and mission of Ottawa Community Housing and a commitment to support those objectives Knowledge of applicable health and safety legislation, including the rights and responsibilities of workers and supervisors Must be familiar with all applicable statutory requirements, policies, procedures and guidelines relevant to area of work Skills and abilities

Ability to work & liaise with senior management level at OCH as well as contractors, colleagues, and staff Demonstrates an understanding of multiculturalism, to promote diversity within the workplace Strong interpersonal skills with the ability to communicate with people at different levels and from different cultural/ethnic backgrounds Ability to proactively engage a broad range of stakeholders in the identification and implementation of solutions Ability to understand how business processes and activities interconnect and the impact of decisions Ability to identify and implement ongoing business process improvement Proficiency in English, oral, reading and writing is required Proficiency in French, oral, reading and writing is an asset Ability to communicate in other languages used by OCH tenants is an asset Other requirements

Satisfactory Criminal Records Check Must possess a valid Class “G” driver’s licence or equivalent and may require access to a vehicle for business purposes. Ability to work outside of regular business hours, including participating in an on-call rotation Work conditions

This is a full-time (36.25 hrs/wk) on-site position. Affiliation

Management OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.

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