Job Description
Specialist, People Systems (Workday)
Position Language Requirement:
English, French
Status of Employment:
Permanent
Work at CBC/Radio-Canada:
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. Do you think you have the ability and drive to keep up with this exciting, ever‑changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.
Hybrid Work Arrangement:
This role is a hybrid work arrangement. Work schedule to be discussed with the hiring Manager according to the guidelines defined by the department.
People Systems & Analytics Team:
We are a high‑impact team leading the charge for increased digitization, analytics capabilities, automation, and flexibility across People and Culture. We are responsible for providing a modern, living ecosystem of HR solutions, with Workday at the core, enabling value‑driven business decisions and a seamless user experience. We value critical thinking, a process mindset, and a tenacious pursuit of continuous improvement.
The Impact You’ll Have:
Reporting to the Manager, Workday Talent & HCM, you will be a subject matter expert, responsible for supporting the configuration and evolution of our Workday modules. You will directly contribute to maximizing employee and manager engagement with our HR technology.
Key Focus Areas
Support the delivery of functional system enhancements and defect fixes by collaborating with internal colleagues, updating process maps and procedures, training material, and supporting the development of communications.
Triage service requests: provide first‑line functional support to People and Culture Operations to aid them in responding to employee, manager, and HR Business Partner requests and questions pertaining to Workday functionality.
Intake change requests: assigning requests to functional workstreams, ensuring accurate and timely handling of requests, providing client service to persons who submit requests, and appropriate alignment of internal colleagues.
Support the Workday Functional Business Analyst: with processing approved organizational and data changes, as well as functional analysis, testing, and light configuration of Workday as required.
Participate in gathering business requirements: gathering and authoring business requirement documents, training documentation, decision logs, project close‑out records and sending follow up surveys.
Research Workday Community.
What You’ll Bring to the Role
We are seeking a talented and driven professional who is eager to make a tangible difference.
Experience & Education
Bachelor's degree in Human Resources, Technology, or a related field.
1–2 years of hands‑on experience within an HRIT function.
Direct working experience with Workday is highly desirable. Experience with JIRA and/or ServiceNow is a strong asset.
Skills & Mindset
Bilingualism (English and French) is required.
A curious, solutions‑focused mindset with a dedication to continuous improvement.
Demonstrated ability to manage a high volume of concurrent requests with excellent organizational skills and a focus on delivering against service level agreements.
Exceptional written and verbal communication skills, with the ability to clearly explain complex technology concepts to stakeholders at all levels.
Proven client service or customer service experience.
Candidates may be subject to skills and knowledge testing.
We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
Background Check
A mandatory criminal record check.
Other background checks may be conducted based on the operational requirements of the position.
CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever‑changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e‑mail to recruitment@cbc.ca.
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.
Primary Location
Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7
Number of Openings
1
Work Schedule
Full time
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